Dreams - Dundee

After seeing the Luther TV bed online, I telephoned my local store to try and order it and was told it was not even on the system yet. I then contacted Iain who managed to find out more info about the bed and informed me that it was unlikely to be able to be delivered before Christmas as not in the country yet. Iain then asked about other products and we discussed a bed at a different store that we had seen. Iain found a comparable if not even better product in your store, price matched it and then arranged all finance, delivery, assembly etc. Very pleased with his service and looking forward to our new bed being delivered on 5th Dec.

I had difficulties purchasing online (my fault) so decided call. Nick I believe his name was amazing. Sorted everything and called me back to make sure everything was good. Amazing customer service

Tommy was extremely helpful in getting the bed I wanted and within the timescale I required, ie before the christmas period

Russell who helped us out was not pushy and left us to browse at our leisure. When we asked for assistance he was able to help us with what we needed and knew what he was talking about. He offered us something to drink and explained about the colour coding of the pillows. We didn't feel pushed into buying anything. Russell was friendly and polite.

This was our first visit to a Dreams store. Iain who dealt with us explained the layout and then left us to look around. Ian was very helpful and knowledgeable with the products.he didn't put us under pressure to buy.all in all we were very pleased with the product we purchased.

Iain and all the staff at Dreams in Dundee were very efficient in answering our questions and helping us select the bed and mattress we wanted, the ordering process was easy and the price was lower than we had been quoted elsewhere.

I was happy how I Got helped when choosing the right mattress for me by stuff member Iain he was really welcoming and showed us various mattresses to fit our budget and wants.

The person that helped us when we were in store had the best approach I have ever experienced while shopping. He was not only very knowledgeable he gave us an opportunity to talk between ourselves but was immediately available if we needed anything, I think his name was Russell. It was a big reason as to why I purchased in the store. There was plenty of choice of products to try and all round there was everything we could have needed if we wished. It was a very nice shopping experience, all the staff were friendly and I would not hesitate to go back.

I tried to order via on-line I ran into difficulty so I rang your head office at Glasgow (I think) a very nice gentleman Stewart helped place my order with himself on the phone. He rang me at home to check I had filled out the form for paying for the goods over 10 months. He was VERY helpful. The delivery men John & Ste were polite & put the new bed together in no time. What I did like was that they put covers over their work boots to protect our house carpet wish other delivery people would be so considerate.

This is the third bed with Tv s in that we have purchase with out any problems which is why we always come back to Dreams