Dreams - Dundee

Store manager very knowledgeable about specialist beds and mattress and able to provide the correct level of service.

The gentleman that served me was very polite and extremely knowledgable about the store and the products.

The staff made the visit to store so worthwhile. The greeter was welcoming, funny and helpful in starting a conversation about our needs. He spent time take us around various beds and asking us to take our time and try every one, asking us questions about our current bed and what we wanted. My wife is pregnant and was feeling very nauseous... he made us both a cup of tea and made sure she was conformable. We wanted something that would be a good fit for our expanding family and he made sure to take that into account. Our experience was relaxed from the outset, it made shopping at dreams.... Well, a dream to be honest.

We got a friendly welcome when we entered the store at the Kingsway Retail Park Dundee and given time to look around before a staff member approached us which was nice. When Iain did ask if we needed any assistance he was very helpful and knowledgable on what type of mattress might suit us, he listened too what we needed and that helped us make an informed choice, the experience in general was relaxed,friendly and helpful. We left the store happy with our purchase.

I was met and greeted at the door, offered a coffee, asked what product I was looking for, left to try mattresses without being watched over, helped out regularly, very helpful staff member - Kieran. Also Nick who sorted out finance, all in all an excellent experience.

We were greeted in a very friendly and courteous manner by Stewart. He was extremely knowledgeable and very helpful. At no time did he try to force us to buy the most expensive items. He was patient and took a great deal of time to show us all the beds and mattresses on display. He completely understood our needs. His customer service was second to none, even when the computer seemed to go to sleep at 7:30pm he still remained calm and very patient.

Iain the salesman was very helpful he guided us towards the right mattresss we required ( he even gave us chocolate 😀)

We came into Dreams around 6 months ago to try out mattresses for our new flat. At that time we decided that we liked the MLine series, however unfortunately at the time we did not have the money to purchase the mattress and were not able to receive finance. After 6 months of saving we came back and were served by the same assistant Iain, he remembered us and what we were looking for. Today we went home very happy with our purchase of a MLine mattress and we can't wait for it to be delivered!

overcharged on what the salesperson quoted us for insurance but refund was quickly arranged once pointed out

The sajesmen had a very good manner as was the service