Dreams - Dundee

Sandie was very knowledgeable and personable. She was very helpful and had good knowledge about the benefits of different kinds of pillows and mattresses, looked after us in terms of refreshments, measured the headboard so we could check if it would fit under our coombed ceiling wall, and was professional but also very warm and friendly.

Good balance of advice given and time given to digest info and discuss privately the options available. We deliberated overnight before returning the next day to make our purchase when we again received the same attention from different staff members.

The sales assistant was particularly friendly and knowledgeable about the products.

Made very welcome even got offered coffee or tea which I thought was a good touch

Excellent staff with excellent communication skills

The assistants name was Scott, he showed me how the store was laid out, explained the colour system and gave me a pillow. He went and made me a Latte which was amazing, spent all his time looking after me, listening to my needs and also explaining everything. Came away with a new bed, mattress and furniture which was above and beyond my expectations. Not pushy either which really bothers me when I visit similar stores. An absolute credit to the Dundee Store, the company, I will recommend him to all my family and friends.

The store assistant was very helpful, gave us enough time to test out the products and to decide what was best for us. There was no pressure to buy anything and details of everything were explained very clearly to us. We were offered refreshments as well.

I like the way the mattresses are organised into categories which are colour coordinated. It made it much easier and quicker to find the type of mattress I was looking for. I was given my own pillow and was offered a cup of coffee which I happily accepted. I was served by Sandie, who was nice and relaxed and really did help me in my purchase of mattress. I did not feel rushed while testing many different mattresses. I told Sandie that I did not want to pay too much per month. She spoke with the manager who was happy to let me spread the cost over an extended period of months, lowering the monthly cost. When discussing payment options Sandie asked if I needed a couple of minutes to be left alone to think about it before deciding. This was a nice gesture as it prevented me from feeling pressured into purchasing. After a couple of minutes thinking about the finance option and laying on the mattress I decided I would indeed make that purchase. I am now very much looking forward to my delivery! Also, the rest of the staff were friendly and even made a second cup of coffee for me. Delighted!

I was with my mother who was enquiring about a bed to ease her arthritis - Russell helped us and encouraged us to sample the Tempur mattress and watch the DVD. We were offered time and privacy to see and experience the product - we had a real giggle on the fancy bed We were offered tea facility Russell took time to show us other products however his knowledge of the Tempur gave us confidence to purchase this expensive item, he took us through the options for the mattress, telling us about claiming the tax as my mother has recognised health need. I did not feel pressurised into the purchase, we were given time to think and discuss our options, we were given the Tempur product guide and with Russell's expertise we were able to pick the best items for my mothers needs. Delivery was arranged - it is 4 weeks, I would have liked it sooner

Stewart was very helpful and knowledgable. Offered a cup of tea and wasn't pushy which was good.