Dreams - Dundee

Very happy with customer care and attention, every thing well explained and talked about

We were given plenty of time to look around and try various options regarding choosing a mattress, bed and accessories without being put under any pressure. The assistant, Sandie, who looked after us was very knowledgable and couldn’t have been more helpful

I visited Dreams and other stores to buy nice bedroom furniture. I went back to Dreams several times to check that I was certain of the choice I made prior to buying it as I was spending a large amount of money. I was very impressed with the service and the patience of both Iain and Nick . They phoned me a couple of times to see if there was any further advice or assistance they could provide us with prior to making our decision. The other reputable companies I was checking out, I was not impressed by the service or the cost and this is why I chose to return to Dreams to buy my furniture. To sum up, both men that helped us were excellent without being too pushy and explained fully on each product, delivery etc and therefore would not hesitate to recommend Dreams to friends and family.

Stewart approached us at just the right time, providing us with excellent knowledge to enable us to choose the right mattress. He knew we had a time limit but ensured we were fully informed of the product.

Went in knowing what we were looking Stewart came over and assisted us with the best options as I have a bad back and helped narrow things down so we didn’t have to roam the whole shop with 2 children, he was also great with our oldest child took him to get hot chocolate and colour in while we got to test out some products. We left with a mattress which is what we went in for, ended up with amazing pillows and a new bed frame. Great customer service

We were able to lie on the bed to confirm that the mattress met our needs and the salesman was very helpful and pleasant showing us what our options were. There was also wide range of beds and mattresses for us to choose from.

I arrived at the store in Dundee and was greeted straight away. Very soon Nick the store manager asked if he could help and guided me through the process of choosing a mattress that was right for me. He was professional and personable, and I didn't feel pressured into making a purchase. Everything was very easy. Very happy with my experience in the store. Now waiting for my mattress to arrive.

Stewart from the dundee branch went through all the bed options and matresses and explained them very well and got the mattress suited for me, he wasn’t pushy or on top of us gave us time to think and generally assisted very well.

Tommy who served me was very helpful and helped me find exactly what I required.

Iain the salesperson was very knowledgeable. He is a very friendly manner guided us to the bed that suited our needs. Taking into account my allergies and double checking that the advice he gave was correct. The entire experience was without any pressure to make a purchase and allowed plenty time on our own to make a decision