Dreams - Dundee

Good help from IAIN and helped us choose the mattresses

I visited Dreams store in Dundee yesterday early evening only to see what range of mattresses they had in store. I was asked if they could be of any help and what I was looking for at this point I still had little intention of buying. The assistance I had was excellent very understanding and could not have been more helpful in encouraging me to try as many beds as I wished. Because of the very helpful, knowledgeable sales man I had ( Tommy ) helped me to decide that I was going to purchase a mattress. I was even offered tea or coffee. He was not pushy at any point just very courteous and allowed me to make the decision. I am very happy with my purchase and knowing that I have 40 days trial and may exchange if necessary

the level of knowledge shown by nicky store manager was far beyond our expectation and will have no problem recommending dreams to anyone thinking of bedding products

Tommy, the salesperson, was professional, friendly and informative. The ease of being able to assess the various mattresses was also a big plus.

We had investigated what we wanted online so we were aware of prices/value and general availability. We took the info with us to the store. We were asked straight away what assistance we needed and the sales assistant, Scott, was helpful, friendly and very efficient, showing us the item we had selected, how it worked, similar styles etc., and putting through the order, together with an online-only available item, very quickly and accurately. He explained everything clearly and although he made us aware of other items and offers, he was not pushy or too in-your-face. Very pleased with this experience altogether. If the delivery and product live up to this standard we will be very happy!

Iain was very knowledgeable about products.The various mattresses were explained in detail and we were allowed to try them out. Didn’t feel rushed or pressured into making a purchase which I feel as a customer is how you should be treated.

The member of staff was patient and listened to what I was looking for - he wasn’t pushy and I didn’t feel harassed into making a purchase He was friendly and approachable too.

the thought of shopping for large items(bed)is not something i look forward to.but my first eperience of your dundee store has changed my views. from the start my wife and i were treated with great courtesy , your salesman stewart explaned every thing fully, and gave plenty of time on our own to talk over the purchase(we were going to go another store to compare prices etc), but decided to go with your store. this was not only because of the goods but in no small way your salesman.when we sat and and he explaned every thing, delivery and everything else. great work

Good, friendly customer service.

The store was very welcoming we were given time to look around the an assistant approached us asking if she could assist us we explained the mattress we have and how long i explained my husband and I have aches and pains and she took time to explain what would be beneficial to us and why she offered us tea or coffee which I excepted she again left us to discuss and make our decision we then spoke with her and made our purchase which was an easy transaction the assistant explained the delivery options allowing us to arrange delivery on a day that suited us. Once our purchase was all complete the assistant shook both my husband and myself 's hand and thanked us for our custom this we thought was very nice and it is not something you see very often. the assistant's name is Sandie.