Dreams - Dundee

Found the staff very helpful and nice to talk to when I went back to change order they were very nice and did it right away

I have purchased from Dreams before, in fact earlier this year for another property in a different part of the country. The service I received then was really first rate; it was delivered on time, despite being ordered in Scotland and delivered in Wales, the communications were excellent, so that I knew exactly when they were coming and the follow up was good too. I purchased from Dundee today because I could see the range of beds and mattresses and I was confident that I would get great service and a competitive deal. I was really impressed when Tommy (the sales guy), arranged for it to be delivered in 3 working days.

I purchased a bed last october for my son so I am a returning customer based on the service I received first time and also the quality and satisfaction of bed purchased for my son. I returned to the same advisor (tommy) due to the fact that he took his time to ask specific questions and really matched all the benefits to my needs - This visit I was limited to the size of headboard I could have due to the bed fitting under the window so he gave me a couple of options but ultimately allowed me to make my own decision which made me feel as if he had really listened to me.

acknowledged and welcomed on entering shop advice given, hospitality given coffee etc.Felt welcome.

I was approached by the store manager who was friendly and helpful, providing all the factual answers to my questions. He was very knowledgable about mattresses, assisting and guiding me to making the correct purchasing decision for myself. He was extremely helpful throughout the credit application process too, respectful and comprehensively explaining all the various options available and information with regards to each. There was not one question he could not answer. The entire experience from start to finish was extremely satisfying and I would highly recommend purchasing your next bed or mattress at Dreams.

Tommy was very nice and welcoming. Store exceptionally clean. Items well displayed. Customer toilet available. Store nice and warm on a cold night. I was given a hot drink and a balloon for the child which was fun. Attractive range of beds to choose from.

This will now be my third purchase of beds and mattresses from my Local Dreams store. I have always experienced exceptional and friendly help either in the store or by telephone. The sales team have always given me the best advice before a purchase which is why I now get a very comfortable and relaxing sleep every night. Thank you Dreams

I have not received mattress yet so cannot rate product but very satisfied with Russell and his colleague as had to rearrange delivery today by phone and that was effortless. Lets hope product lives up to the expectations.

Friendly store assistant, well laid out store, clean and tidy

The sales person, Tommy, gave us all the information we needed, explained what we could do and once we had decided what we wanted dealt with us in a quick and friendly manner without trying to push too hard any extras.