Dreams - Dundee

On arrival I specified to Tommy (Sales Consultant) my requirements - mattress firmness, type of mattress and price. He pointed out the ones I had seen online. He offered a cup of tea whilst I tried out the various mattresses. He also offered mattress protectors and insurance and was respectful of wishes when declined. Mattress was ordered quickly and efficiently.

The member of staff who assisted me showed a good knowledge of the products available and was able to recommend appropriately to suit my needs. Did not feel pressured in any way but felt reassured that I had been assisted to make the best the choice.

we already searched on line what was available so did not need tome to make our mind what we wanted.

Great all round service and helpful staff member.

Staff all welcomed you as you went around the store, store assistant Demi introduced herself to us and encouraged us to take our time and try the beds, even got different pillows for us to try, answered any questions we asked and was really helpfull, made us feel at ease, with no pressure to buy making it a much better shopping exsperiance.

Staff dealt with the issue promptly and with understanding. The issue was resolved over the phone and a follow up call was made by staff to confirm arrangement.

The customer service we received was excellent from Keiron at the Dundee store. He was very helpful and gave us all the information we needed for our purchase. I loved the fact that we got time to try out the mattresses and had time to do this. We were never rushed and had plenty of time to decide. It was a great visit and loved the service that was provided.

Variety of priced beds and mattresses. Plenty of staff. Have purchased from shop before and recommended to friends.

Members of staff were very helpful and knowledgeable. The salesman Kieran took time to ensure that the mattress we purchased met our needs. He is a lovely young man who knows the products he sells which helped us make the correct choice. The range of mattresses is extensive and because of the special deals at the moment, affordable also.

easy to browse store, attentive staff, polite and friendly