Dreams - Dundee

From first entering the shop we were welcomed and when I asked for assistance in choosing a bed Nick was extreemly helpful. He explained in detail how the machine that helps you choose your matress worked and then advised on various matresses that would suit us, we were never placed under any pressure to buy and in fact he said to feel free to look for a frame elsewhere when I was indecisive about what I wanted, we did go away to another shop but came back the next day and found Nick again in store to review what was avaiable, he put off a lot of time with us explaining the options in frame and colour, we eventually settled on our selection and Nick got everything ordered and sorted the delivery for when suited us as we needed a few weeks to allow for decoration of the room for the new bed coming. In all it was a very stress free time and the staff in the branch were very friendly not just Nick, so looking forward to my new dream bed arriving.

He was very professional.

Sandie helped us get what we needed, especially as we really had no idea what that was! The bed the measured our sleeping positions was great and really did lead is to the best mattress.

The assistant who helped me was extremely helpful and friendly. He couldnt have done more to get me what I was looking for. His name was Scott.

Tommy was very helpful. He made it easy and fast.

I rated this as Highly Satisfied because the person who was taking us around for a tour through the items. Understood my needs as an expecting mother. I was so eager to get that perfect bed to cater for sleepless nights, and lower back pains, he talked us through and gave us space to discuss with my husband what we needed. He was not pushing or trying to sell items as most customer service people do.He allowed us to see through the wide range of items and beddings and which ones I preferred, trying them out as well. And we were able to make the right choices with our purchase. Walking out from Dreams shop that day. Ive never felt highly satisfied ever up until this day. Thank you so much looking forward to seen our new bed.

Nick assisted my ageing parents find a bed most suitable for their needs. He was very patient and didn’t put them under any pressure to buy a product. My parents were very satisfied with the service and the bed they eventually purchased. Just hope the delivery goes as well.

My partner and I were looking for a nice comfortable bed which we got and the service was second to none, will return and tell others to go to Dreams

the store manager was amazingly nice and gave us hot chocolate and answered every question we had and was more than helpful to us

Salesperson very friendly,knowledgeable,& absolutely no "hard sell" tactics