Dreams - Dundee

Our entire experience was fantastic. Scott in particular gave us a fantastic service and was extremely knowledgable and listened to everything we said. He gave us some great advice and recommended Tempur pillows to us, which we would never have considered before. We were so impressed we bought 2!! He really gave us over and above in service and we Left feeling like we got excellent value for money and that our needs were more than met.

Russell was very helpful and patient with us. His knowledge was excellent and never felt under too much pressure which is very important to me.

Stewart who attended to us was very helpful and could not do enough for us.

I received fantastic service from Stewart who was friendly and welcoming upon arrival, I already had in mind what I wanted to buy bed wise but was taken through the process of using the sleepmatch system in store which I was quite impressed with and reinforced my choice of mattress. Offered tea or coffee and given a lot of information and helpful advice when placing the order. Very happy with the service indeed!

Stewart was very welcoming when we entered the store. He asked for our requirements and as an aid to find the correct mattress invited us to use the assessment bed. As my wife suffers from labyrinthitis he sourced a pillow for her. After the assessment he showed us the recommendations and explained their construction. After checking some different types we decided on the Silentnight Osterley.

Sales person was very knowledgeable and allowed time for us to try different mattresses following use of the in-store sleep match machine.

As soon as I entered the shop was greeted by a very knowledgeable staff member called Gavin. He was very friendly and patient. First time buying a bed and he made me feel very comfortable with the process and was not pushy as some sales people can be. I very much appreciated this, and the time given to think about it so ended up coming back after tea to buy the bed/mattress. The process from start to finish was very smooth and I felt extremely relaxed in the shop as I had initially felt overwhelmed in other places.

Scott was really helpful and assisting our needs was very pleasant and not too pushy

Not happy with ordering on line message oops must be asleep but phoned order excellent response clear concise explanations of delivery and removal of old mattress

Customer service representative was extremely helpful. I purchased additional items (insurance, duvets and pillows) due to expertise and how helpful he was. Well done.