Dreams - Dundee

Stewart, was the fella who let me know about the sleep aid bed that’s what I called it lol so we did that and he pointed me to the mattress that was the outcome for me, he was friendly had me smiling from the minute I was in until I left very friendly even offered a drink, he defo deserves top marks and my mattress is so comfy best sleep in ages

I was greeted soon after entering the store and asked the staff member (Gavin) for the product I wanted (I'd already chosen from looking at the website). He showed me it and when I said I'd like one he offered me the products which I'd get half price, both of which I opted to go for, along with the guarantee. Gavin helped me out to the car with my purchases which was great. He was really friendly we had a good laugh with him. He was knowledgeable and gave great customer service as he talked about both the positives and negatives of products so we were able to make the right decision for us.

The helpfulness of the meet and greet person was very good and then the salesman who then dealt with me was excellent.

Went in for a look, came out with a bed, mattress and a tv.

The member of staff Scott was very friendly, he set us up on the mattress finder and then showed us through our best options. He also explained all the differences between the mattress/pillows that dreams offered. Scott sorted us out with new mattress protector and sheets. And set us up with the insurance for the frame and mattress all on 0% finance.

We were warmly welcomed by Russell Barrie and offered a cup of tea/coffee. We were then given some time on the sleep match machine which greatly narrowed down our search for a suitable mattress. Being given an appropriate pillow to test the mattresses was also a big help. Russell was very knowledgeable and helped speed up our choice of a comfortable mattress. We were also very impressed with the delivery times. We did not expect to get the mattress in the first week of January.

Tommy our helper was very friendly and helpful

The woman who helped us and showed us which mattresses to look at was very nice and understanding. She was great with out daughter and made shopping a lovely experience.

The first member of staff I dealt with was very helpful who then passed me on to a salesman who was extremely helpful

We went in to the store on Sunday 29th as the sale was starting. The store in Dundee was having some technical issues with their systems but we were met by Nick after we had been looking at the frame we were after, he was very helpful. We were added to the list to use the sleep match system to find the right mattress for us. He explained everything very well and walked us round the store while serving other customers too. Upon completion of the mattress selection and frame, the process for completing the sale and sorting a delivery date was very quick and hassle free. The whole experience was very enjoyable and smooth considering the store was very busy.