Dreams - Dundee

Staff were not giving the hard sell - they were patient knowledgeable and approachable. All in all a very pleasant experience.

Good straight forward service

We were dealt with professionally and felt at ease with the very nice staff

Very helpful staff who asked us what we already had and what we wanted - allowed up plenty of time to try different options

Quick and easy visit

Good assistance from the person working there

Staff at the Dreams store couldn't have been any more helpful. Acknowledged myself entering the premises and within 5 minutes i was asked if I would like a cup of tea or coffee. I was given the time to browse around myself, at my own leisure, then ask for assistance when i required it.

The process was smooth and I felt we were given our own choice of which mattress we peferred

Gavin was so welcoming both times we came into the store said hi straight away and introduced himself. He even offered us a drink and gave us lots of options (hot chocolate,etc). On our first visit he spent a lot of time with us looking at the TV beds then when we decided on a frame we went onto mattresses and gavin encouraged us to use the sleep match machine again whilst talking us through every step (not to mention having a lot of banter with us too which makes all the difference). We managed to get all of our choices and gavin took us around to see them and even let us chose a pillow to take around with us. Told us to take off our coats etc too so that we really got comfy. Today when we returned same services offered which he didnt need to do considering he spent so much time with us the last time. Finally managed to make the decision today and we are so happy with our purchase. Roll on delivery day! Gavin is an asset to your team.

Customer care