Dreams - Dartford

I was charged for delivery and have since been told we shouldn't have so I am going back to the shop next week to query it. We have bought two items. A mattress which we were charged delivery for and a bed which we haven't.

The sales assistant was constantly trying to make me buy the more expensive option of bed, and not understanding my budget/needs. They did not seem to care whether I had a set budget but also kept trying to make me buy add on items such as pillows. Although they were very friendly, they came across very pushy.

Expected free delivery.was told this would be any day at any time.who is available to take delivery 24/7 if they have to work which most of us do.it would be better not to offer free delivery on those terms at all. Paid for Saturday delivery but with a discount only to find when I got home that it was booked in for a Friday. There is a wait of 3 weeks for the bed then another week for the first available slot. I just hope it's worth the wait.

Representative wasn’t forthcoming with information and sometimes I found information given was confusing. Even when I returned to pay for my order and I wanted to add something, they refused to do it and told me delivery date will be changed. They asked me to call customer service who will be able to do it and they made it sound like customer services will add the item and delivery date would remain the same. The delivery date was still changed when I added something through customer services. This made me angry because it made me feel like they couldn’t be bothered to help me, hence sent me to call customer services the following day for something they could have done in Store!

I found the assistants in the shops pushy and arragant and the manager of the store very lazy they have sold me a mattress protector which is plastic based which is awful to sleep on as it makes us sweat even now in the winter! However I must sleep on it to keep my warranty which is really awful!

Very good

Sales team - Chelmsfield - Superb - Deliver team - Great - Product - 1 broken slat - 2 single base units to be joined together. 2 x left hand base units delivered awaiting (right side) replacement. 2 cloud Tempur mattresses delivered - different firmness awaiting technician to arrive to undertake mattress test.

The service was excellent the bed came with loads of marks on it the wheels on one Side full out some of the stickers are wrong which how means I got a hole were you screw the bed together totally let down by the product

Horrific aftercare !!!!!! My order will now be late as I missed payment. I was not reminded to pay by text or email like most other companies do and now I find it’s simply not being delivered. I have paid fully over the phone 1 day ahead of the delivery date but it still won’t be delivered even though the bedside draws will be delivered as I paid for those outright. A simple text or email prompt 24 hrs before the delivery was removed is not too much to ask. It would have prompted me to pay immediately. Now I have to ask my son to sleep on the floor. Great !!! If I had been told the only time I be reminded is verbally in store a couple of weeks ahead of delivery I would have paid outright for the bed too.

Was originally informed that the product would be available in one week but on completion of the order and payment was then told it would be 4 weeks. I ten requested a cancellation and refund and was then told that the cancellation was not a problem but I would not receive a refund for 3/5 days. The staff in the store were useless and no management available. Absolute disgrace.