Dreams - Dartford

The store was busy & after browsing and selecting the mattress that I wanted to buy I had to leave & return on 2 occasions before a sales assistant became available to assist me with my purchase

We almost ended up ordering a wardrobe in a different colour than the one we wanted although we clearly told the staff the one we liked was exactly similar to the one in the shop. Also the shelves' and drawers' mesures stated on the order differed of about 1cm from the one taken by staff in the shop. Hopefully we will not have any surprise once the wardrobe is delivered.

Just a couple of things, there wasn't enough information on the price boards about what made up a 'combination' mattress. Also, there was a member of staff that couldn't help at all, although they were friendly. Apart from that is was good.

I was satisfied with my visit and Jodie was very friendly welcoming and polite but there is always room for improvement.

Although we found the actual store lacking in choice the sales assistant ran through a selection of online choices with us and was very helpful

As when the order was finalised it ended up about £200 more which a manager had to help with the problem and paper work had to be redone n signed again with correct figures

there was only one sales person serving. we had to wait quite a while. until he finished serving the other customer.

The item ordered was not in store so have in my opinion to wait to long for delivery. Would have preferred not to have paid for delivery.

Overall I was satisfied with the end result. Although paying a lot of money we felt they could have given free delivery of the items.

The bed advertised was not in stock and discontinued and my husband had to leave the store because it was overheated. A pregnant employee needed the heat up high, but we could not look in comfort. We do understand though!