Dreams - Dartford

I wasn't blown away by the experience but it was fine.

My thoughts are this should have been sent to me after I received the goods purchased.

Haven't had the time to test out the bed fully yet!

The colleague wasn't pushy, but he kept disappearing

When I enquired about the availability of the mattress I wanted, I asked the lady to check the availability for delivery and she told me it would be a 5 working days. I went to check another bed company to see if they could deliver a similar bed any sooner but they said they could only deliver in 2 weeks so I decided to purchase with dreams. Just before I paid I asked the lady to confirm the delivery date again and she said she won't be able to tell me till the payment goes through which I was confused about. Once I made payment she informed me that the date had changed and the bed would not be delivered for 2 weeks. I was very upset by the lack of transparency and ended up feeling done over for a sale that I initially felt very positive about.

Wanted something specific and Richard took straight to bed purchased He was very efficient doing the order

Having agreed to pay the £799 for the mattress, we were then informed there a£39 delivery charge and the same price to dispose of my old mattress, adding another £78 to the final bill. I was quite shocked at these extra charges, and although I was prepared to pay for the old mattress to be taken away, to pay a very significant delivery charge I thought was unprofessional when no mention of this is displayed with any of your items for sale. If I had been on my own you would have lost a sale.

Delivery time 3 weeks for a mattress and headboard

Clicked wrong button was satified

there were not enough assistance in the store we had to wait for the sales person to finish hovering and the computer was a little slow but overall we were satisfied the above did not alter our decision to shop there, and the assistant Richard was really pleasant knowledgeable and friendly