Dreams - Dartford

I was really disappointed when l was told it was £84 to take away my old bed, the advertisements on TV gives you the impression it's a service you provide, no mention of the cost. The money was intended to be used for new bedding as the new bed was a different size to the old one.

Well besides the shop manager and the assistant who are very friendly I think the prices should come down a bit in order to beat the other shops selling same items

A COMPLEMENTARY SERVICE

Completely satisfied with the service received

The bed I selected on line was not available to see in store

Needed a little more advice although the shop assistant was quite helpful when asked .

the sales member was very helpful, but had to ask another colleague for advice and assistance, and even had to check dreams.co.uk for exactly I was looking for. I also found many of the beds/mattresses were not in any particular order, so a lot of walking to different beds/mattresses was quite tiring

the assistant did not even leave his seat to attend to us

The standard of service that I received was as I have said in your survey satisfactory and the salesperson was helpful, I would both return to the same store and recommend it to anyone who I knew was looking to purchase a new bed. The selection of the type of beds that I was looking for was in ways limited although this was satisfactory for my needs. I thank Richard the salesperson for his friendly and helpful manner, my experience of purchasing my new bed was made comfortable rather than feeling that I had been pressurised by the salesperson. Satisfactory in this instance is very good.

BOTH MY WIFE AND i GOT A LITTLE CONFUSED OVER A VARIETY OF OPTIONS AVAILABLE AND THE COSTS ASSOCIATED WITH THE OPTIONS