Dreams - Chippenham

We spoke to Charles who assisted us throughout with great knowledge and friendly service.

Impressed with machine that assesses your sleep position and advises which mattresses are best for you. Also liked the pillows that were tailored to each of our needs, bought new for each of us.

The staff were lovely and not pushy at all. They let us shop around without feeling pressured into buying anything. Rhiannon put through my order and made sure we got the best out of the deal available, along with a speedy delivery.

I walked into Dreams to look for a bed as I need a new one, within about 2 minutes I was approached by Kieran who was super friendly and very welcoming, I politely declined any help and continued to look around, I was split between two beds so I returned later with my mum to help me choose and once I had gone back to view, both Kieran and Charles were walking up the stairs to help assist, we had a small conversation to which kieran helped us choose based on the room and placement of the bed, once I had decided which bed to buy we all went downstairs to go through the buying process, we were both offered tea/coffee and a bottle of water which was very nice value added, we went through the process as he took my details, both lads were very chatty and extremely happy to help, offering both advice on the different extras and breakdown of costs which helped me decide the best options for me, Kieran clearly defined the date of delivery and the marketing emails I would receive etc etc. I have not yet received my bed but from the service I received I am expecting good things.

both members of staff were very helpful and welcoming.

Staff were very helpful, Charles I think, he explained everything thoroughly. The bed tester was interesting. Would be interesting to get the results to look at. The salesman listened and was not pushy. Everyone was friendly without being "in your face". Could've done with a lift.

Friendly and knowledgeable people, dealt with everything efficiently

The member of staff who served us was very knowledgable and didn’t push us towards anything other than what we wanted ….. more than helpful when when my sugars went low ….. being a diabetic.. this was above & beyond in my eyes …

Bought what we needed. No hassle

Charles at the Chippenham store could not have been more helpful. He helped us with the Sleepmatch machine, showed us exactly where each option was in store, made other suggestions that were similar and might be worth a try, and answered all our questions honestly and fully. It is rare to find a salesperson who can provide all the necessary information but without it feeling like a hard sell. He was absolutely pivotal in our decision to buy from Dreams rather than a different retailer. Using the Sleepmatch machine was also an excellent experience - we found three mattresses that suited both of us within the space of 15 minutes, having struggled to find one we both liked previously.