Dreams - Cheltenham

The sales assistant made inappropriate, personal comments during service. For example, when giving me the packaging for my old mattress to be collected in, he commented “if you have trouble, I can come over and help you”. He also gave me a set of pillows, he did not mention the price or any kind of payment for them. It was only when I looked at my bill later, I realised that I had been charged £12 for them, this was not told to me at the time, I also did not ask for, or show any interest in the pillows. He then used my phone number, for delivery details, to call me personally. He left a voicemail which began “you forgot something... it was my number” and then left his personal number for “if you like me”. It was a huge violation of my privacy as well as the Data Protection Act. I also noticed that he came out of the shop after I had left and appeared to be following me. At the time, I thought he may have been going to a nearby coffee shop, but after receiving that message I feel as that he was following me. This made me feel incredibly uncomfortable and frightened. I will not be returning to this shop.

The sales assistant made inappropriate, personal comments during service. For example, when giving me the packaging for my old mattress to be collected in, he commented “if you have trouble, I can come over and help you”. He also gave me a set of pillows, he did not mention the price or any kind of payment for them. It was only when I looked at my bill later, I realised that I had been charged £12 for them, this was not told to me at the time, I also did not ask for, or show any interest in the pillows. He then used my phone number, for delivery details, to call me personally. He left a voicemail which began “you forgot something... it was my number” and then left his personal number for “if you like me”. It was a huge violation of my privacy as well as the Data Protection Act. I also noticed that he came out of the shop after I had left and appeared to be following me. At the time, I thought he may have been going to a nearby coffee shop, but after receiving that message I feel as that he was following me. This made me feel incredibly uncomfortable and frightened. I will not be returning to this shop.

The sales assistant made inappropriate, personal comments during service. For example, when giving me the packaging for my old mattress to be collected in, he commented “if you have trouble, I can come over and help you”. He also gave me a set of pillows, he did not mention the price or any kind of payment for them. It was only when I looked at my bill later, I realised that I had been charged £12 for them, this was not told to me at the time, I also did not ask for, or show any interest in the pillows. He then used my phone number, for delivery details, to call me personally. He left a voicemail which began “you forgot something... it was my number” and then left his personal number for “if you like me”. It was a huge violation of my privacy as well as the Data Protection Act. I also noticed that he came out of the shop after I had left and appeared to be following me. At the time, I thought he may have been going to a nearby coffee shop, but after receiving that message I feel as that he was following me. This made me feel incredibly uncomfortable and frightened. I will not be returning to this shop.