Dreams - Cheltenham

The main reason was that the item is not carried in store and that for a company as widespread as Dreams that the item is unavailable until 5 weeks later.

Good in store, seems quite a long time to delivery

I feel that the price was a little high

Because we didn’t get offered a discount

It took a long time for us to be able to place our order as there were only two computers and they were both being used.

The mattress I had viewed online wasn’t available in store to see. Satisfied with everything else otherwise

Discount code did not work, staff were not sure how to fix the issue. Got IT to take over and fix but took an hour

There were too agents only in store and we had a long wait to be served. To be fair to the agents they did their best to look after us but needed to deal with existing client”a demands.

I always think there is room for improvement.

The sales assistant made inappropriate, personal comments during service. For example, when giving me the packaging for my old mattress to be collected in, he commented “if you have trouble, I can come over and help you”. He also gave me a set of pillows, he did not mention the price or any kind of payment for them. It was only when I looked at my bill later, I realised that I had been charged £12 for them, this was not told to me at the time, I also did not ask for, or show any interest in the pillows. He then used my phone number, for delivery details, to call me personally. He left a voicemail which began “you forgot something... it was my number” and then left his personal number for “if you like me”. It was a huge violation of my privacy as well as the Data Protection Act. I also noticed that he came out of the shop after I had left and appeared to be following me. At the time, I thought he may have been going to a nearby coffee shop, but after receiving that message I feel as that he was following me. This made me feel incredibly uncomfortable and frightened. I will not be returning to this shop.