Dreams - Cardiff Newport Road

Excellent care and customer service from Mike at Newport Road (reference 301).

Richard was very attentive to our needs and very helpful with the specifics, he took time to explain to us the options without being pushy, he was friendly and myself and my elderly mum felt happy that he had taken everything into account for what we needed...will definitely come back...and the bottle of cold water was much appreciated.

Following a 4 and a half month stay in hospital, my husband was keen to buy a new bed as soon as possible as our mattress was no longer comfortable as he has lost a lot of weight due to illness. We explained our situation to Pam, the store colleague, and she was incredibly helpful. She took time to explain the mattresses available and just went out of her way to help us. She was very accommodating and understanding and didn't rush us, just supported us to make the right choice. The store manager (can't remember his name, sorry) was also very helpful and friendly. Great staff and great service too....thank you!

Dealt with promptly, not rushed, answered all my questions. Richard at your Newport Road Cardiff store was extremely helpful.

Sales lady Pam was excellent

We were assisted by Pam at the Cardiff branch on Newport Road. She was absolutely brilliant, outstanding customer service and made the whole bed buying experience an enjoyable one. We visited with our children who were 3 and 4 years old. Pam was again brilliant with them. She went above and beyond to keep them engaged and involved in the buying process. I would come back to the store and buy again from Dreams solely on the fact that Pam made it a brilliant experience. A true credit to your company.

I was served by Pam, she went above and beyond to help me, and made sure I was safe instore she also made sure I had bottle of water

Richard was incredibly helpful, courteous and knowledgeable. He helped us choose a suitable bed and headboard, along with showing us all the colour options. Richard delivered excellent customer service, and is very welcoming, friendly and personable. Covid precautions and requirements were clearly in place and being used correctly and efficiently, making us feel safe whilst shopping.

ery good and friendly service, delivered with good knowledge and advice on the bed we were looking at. Good offers on the bed and convenient delivery. Also, facility to remove old mattress with less hassle.

The lady in store was very nice, friendly and helped us to make a decision.