Dreams - Cardiff Newport Road

I found the whole process a little overwhelming as buying a bed is a major purchase that will last many years so critical to get it right. We were given every possible help but it still was an anxious visit for me.

Overall was highly satisfied

Ultimately it was the cost.

After the transaction was concluded, the conversation veered into other matters, which I found disconcerting.

Sale signs everywhere when really it was not a sale on the items it is just to draw you into the store.

I thought really that considering we spent a large amount that maybe would receive some free pilliows as you would if I’d have bought the same mattress online

Lacking maybe a little bit of specific tech info re mattress I purchased (eg spring count). But this is being really picky, I was on the whole v satisfied with the service I received.

Bit of a wait as only 1 member of staff

The assistant talked a little too much. A bit of oversell

As we entered the store we were invited to take the scan survey. This was a simple process and confirmed we needed a medium rating. We were then taken to a range of medium mattresses and allowed to thoroughly try them out. After a considerable amount of patient attention we decided on the mattress for us.