Dreams - Brighton

The assistant got the balance of assisting us and leaving us to discuss things perfectly. Asked what did we want in a mattress and then pointed us in the right direction

WE HAVE USED DREAMS BEFORE AND KNEW THAT WE WOULD RECEIVE GOOD SERVICE

We received highly attentive service from the sales staff when trying to decide between two different ottoman beds, but they were more than happy to give us the time we needed on our own to make the decision. We decided to go home and measure up before deciding and when we returned the following week we were welcomed and remembered by the same staff. Great service and great prices as there was a bank holiday sale on so we ended up purchasing the more expensive bed and new bedding.

We had spoken to Steve earlier in the week, and he rembered us. He was extremely helpful and knowledgeable. He was aware of our requirements and advised us accordingly

We had the best care and help ever and a lovely cup of tea.

Ray really helpful

We were seen by a man called Steven T at the Portslade store and he was very very polite and understanding about any concerns we had. He got us served quickly and gave us so much information which was very helpful. He got us free delivery & assembly which was even better. He was a excellent member of staff.

I was greeted shortly after entering the Portslade store by one of the assistants - Martin. He was very friendly and made an effort to speak to the kids too which they liked. He guided me around some options giving clear info about each mattress and how they compared to each other, then left us to have a browse and take our time to come to a decision. He was never pushy and the process was very easy. The whole experience exceeded my expectation and that is mostly down to the customer service I received. I absolutely felt like a valued customer, which was really nice!

Came in, not having a clue on what mattress to go for, nor what difference they each had. Got told we could leave all our biker gear behind their desk safely and got a full tour around matching our budget perfectly. We then decided to look for a bed also and both instances the staff were perfect and extremely thorough. overall, very happy customer.

As a Director or Retail i have high expectations with customer service, but today they were met and then surpassed. Judy was enthusiastic, friendly and very knowlegable of your product, a true treasure ! and im sure a valued member of the team - Be careful, i might nab her for my own business.