Dreams - Brighton

My wife and I visited your portslade store on Saturday morning in search of New pillows and from the minute we entered we were thanked for coming there and offered assistance. We were helped by Martin who was extremely knowledgeable and helped us through our choice of different pillows, we then said we had ordered a mattress online and decided to try some while we were there. Martins knowledge on memory foam mattresses and assistance impressed us and within a few minutes we were wandering the store armed with our choice of pillow and told to spend 5-10 minutes trying each mattress in said range before making any decisions. We found a good mattress at a good price and Martin advised us it wasn't in stock but could deliver within a few days, however impatience on our behalf and Martin checking stock locally, we travelled to Crawley and collected the new mattress. Overall it was actually a nice experience shopping which is not something I'd normally say.

We went in twice to achieve selection and place the order. We were helped by Steve at the portslade branch. He was ideal, helpful, informative and not at all pushy (i know there is a comission system). Nice experience

Martin and his colleague gave me excellent help on the morning of 14/08/17 and I couldn't have asked for clearer or more courteous assistance.

Staff (ray) very helpful. Explained products and checked mattress would fit in car so I could take it away.

This was my second visit to this store, and we'd say our favourite. The gentleman serving us was Steve. Very knowledgeable about the products surrounding us. On our first visit we felt a little intimidated by the lady serving us, and had what felt like an excruciating demonstration on how to use a pillow and she would not leave us alone. Steve had a natural balance of just being on hand when he sensed we had questions and being naturally friendly and putting up with our indecisions! A good skill... Or he's incredibly patient! We will come back try pillows again soon, although the ones Steve showed us were very nice (Cool pillows?) we just wanted to concentrate on the bed purchase. Oh, and the tea and coffee is a nice touch too. Thank you very much for a lovely experience

Great customer service. Pointed out good deals and helped throughout the entire process.

Plenty of choice given assistance then allowed time to discuss our options in private whilst being provided with a lovely cup of coffee assistant was very patient with us allowing us to browse the vast variety of Beds on show

We were greeted by a lady called Judy who was very helpful and knew exactly what we needed when we said what we were looking for so there was no messing around. Are kids were kept entertained which is really rare as i have a child with special needs and normally get glared at but the staff were very friendly and welcoming.

The shop assistant Judy was very helpful and knowledgeable in helping us choose the pillows. Also we discussed the care of the product, when to change our pillows and previously purchased mattress. She is an absolute delight, a very nice and polite lady.

I was very happy with the service I recieved.. I visited your portslade branch with a young baby and found your staff to be very patient and understanding, I was helped by a friendly gentleman named Rae who took it everything I said and found me the perfect bed and mattress. I am very pleased and will be recommending you to friends and family!