Big O Tires

Asked for balance and rotation only got rotation

Complete the work that is asked or the issues that we asked to correct and fix.

I dropped my truck off at an 11:00 appointment and they had my tires in stock waiting outside the bay door. I explained that I needed to have my truck back before 5:30 because I had a family members birthday dinner that started at that time down the road. I got a ride to pick my truck up and at 6:15 decided to walk to the restaurant because my truck was still not ready. Thank God the manager was there to recheck the pressure in my tires because when the technicians were done it only had half the air in them that the tires were rated for.

Be honest with me, would be a good place to start. The new TPMS was not being picked up by the car's ECM. I was told to drive it a few miles and the tire pressure light (which was not on when I brought the car in) would go out. After driving the car 50-75 miles, the light was still on, so I brought the car back to have the sensor checked. We verified that the sensor was functioning, and that the ECM wasn't picking up the signal. After discussing the options, we decided (or rather I decided) that returning on Monday with the old (and previously functioning) TPMS and re-installing it in the wheel was the next logical step.

Fix the issue completely so I don't have to return. Tech stated that I would have to drive the car for a while for the Tire Pressure to reset. Not sure that this is correct?

Be more specific about areas checked on the vehicle and the things you think needs fixed. On mine they wrote brakes, belt, wipers. The belt and wiper I understood but the man couldn’t seem to explain the brakes to me. Because I had just put brakes on the vehicle 1 month before.

Tire disposal isnt 6.00 as well as you tax on everything including tire disposal and labor instead of taxing on just the item itself

I left my car there for an oil change and they do a free tire rotation. One of my hubcaps had to of been broken or lost because it was missing upon pickup. I just wish they would've told me. I get it stuff happens. But no one alerted me to it. They've been on since I got the car and now ones missing. I was just very upset at finding out on my own by seeing it missing.

When appointment is scheduled try to keep when they start work close to your appointment thats why we have appointments and why we schedule appointments

Your services were very expensive for the repair and parts. Over $1300 for front brakes, rotors, and calipers. The parts shoulds have run about $650 at most and then I essentially was charged another $650 for two hours worth of labor.