Big O Tires

We had to wait forever for the air filter to be delivered when an Auto Zone is right next door to them! They failed to put a sticker on my windshield when my next oil change is due. When I called to let them know, they told me they did not have any stickers to give me. This is very important to me so I know when my next one is due!

no one is perfect got to leave room to learn and grow

Price of repair

Before my appointment I had selected two different tires from Big O's website that I was interested in purchasing. When I arrived at the store I am told that neither of my selections were in stock at that store and that there were none available at any of their warehouses. I was very disappointed. I then had to choose a tire that was available as the tires on my vehicle were unsafe and had to be immediately replaced. At this time I am neither satisfied or dissatisfied with that choice. We will wait and see.

I requested that tire pressure be checked and dash light reset during visit. To my knowledge, this wasn’t done. Light was still on.

Check in employee would not allow me to pay until tire was placed on. Wheel. I was attempting to save time. It took way to long to remove one tire and put on a new one.

Bait and switch tactic. I set up my tires and appointment online and it gave me a price and a time. Got to checkout far beyond reasons time (8:15 appointment, returned at 10 and they hadn’t even started work, then took almost two hours to change 4 tires), and they told me total was $1450ish when the BigO site said it would be $1150. They “forgot” the coupon to take $140 off but it was still $200 more than I agreed to when I made the appointment. I wasn’t ever told the online price was a scam.

Part was delivered late

I had a coupon for an oil change and tire rotation. They told me my car was finished and I asked if they rotated the tires. I was told my coupon did not include a tire rotation. I pointed out to him that it did. They brought my car back in and rotated the tires.

Nothing employees were very knowledgeable professional and nice! I will return to this location for my next service I was very pleased with this location