la Madeleine

When I placed my order, I asked that you not forget any items as what happened last year where 3 items were left at the store. Well, the stuffing was forgotten and the delivery person argued that it was not included in my order.

I ordered a ceasar salad to go, the lettuce was wilted and no croutons, the lettuce was also warm. I love La Madeleine was not a good one at all.

The place is so dark. Tables smelled like they were wiped down with a dirty rag. The place just looks like it is not properly maintained, looks rundown. The money you pay for an item has greatly been reduced. An example of this is the Strawberry Nutella crepe. Seven months ago when I visited this location, the crepe was twice the size. This time it was half the size, for approximately the same cost. I was in such disbelief that I went to my phone to compare the size. I felt very disappointed and it made my experience less desirable of returning to your restaurant.

Our delivery was scheduled for 7:45am-8:00am. At 8:00am I called the bakery to inform them that they were late they said the driver was 15 min away. 25 min later I called to see where the driver was and the employee at the restaurant placed me on hold and said the manager will be bringing. I asked him how long it would take and he said she's bringing and hung up on me. 5 min later the manager called me saying she was bringing our order and it was delivered at 8:45am an entire hour later and the manager had an attitude with our security officer who had to go outside to get the food himself, This was for an very important board meeting and left a bad impression on us as a company.

The guy taking our order didn't know how to use the POS. He didn't know how to find the items we were ordering or how to add a add on soup and tried to charge us the full price for a cup of soup. The guy "helping" him was distracted and on his phone. It took entirely too long to place our order. We ordered a drink and he didn't give us a cup. We had to ask someone else for one. Overall, poor attitudes and bad customer. We won't be back. And all the extra surcharges are ridiculous. Stop charging people extra for your less than satisfactory food.

I'm completely satisfied with La Madeleine cafe

Cafe Classics 4 the FOUR Tarts are ALWAYS missing at Columbia & I go back in. Shocked when THE 4 TARTS were missing, too (didn’t find out until I got home) I didn’t think I needed to quality check your employees work, I’m NOT HAPPY, esp since I made a special trip to drive 20 miles to have a nice brunch and dinner with my son. 1st, the employees do NOT know the bundle meals by heart or even use the posted guides. 2nd, fulfill the order based on the printout, upgrade your ticket system TO INCLUDE THE PASTRIES on the paper because the pastries are NOT included on the Cashier Receipt, so obviously just fill the bag with what is listed. Adding everything in the meal bundle on the receipt May solve the 99% of the missing pastries from the orders. 3rd, update app selection of mango tea for the meal bundle it was going to add $8+ to my order when it’s part of meal. Received fruit instead of the spinach strawberry salad. Could you please refund the value of the 4 pastries (cashier 1 receipt: LM04154SRVR 10/23/2023 Carol Hom 4:55 PM Check: 1010054) or add to my app account w/ 4 free pastries? email me or call me at (202) 687-8941

The manager was very helpfull.

There are more than 12 tables full of dirty dishes. No coffee left. Not much desert of choice left.Can let me scan my code to get rewards.I prepaid tips in my checks, based on my past impression of service.I really regret it. Total messy for a non fast food French cafe.

Everything was cold