la Madeleine

I went to sit down in a chair and it had a puddle of water in it. The portions are not consistent - this time it’s extremely smaller than usual. The tables are sticky and many aren’t cleaned up after the guests who have already left.

Food was cold, the taste was not good.

The coffee was not hot enough Waiting time to order the food was too long, not long queue I only 2 items but need to repeat 4 times

Crepe with Nutella had no Nutella. Argument between other customers on the order line since it was taking so long to order.

We ordered 2 petite fruit tarts and the custard was not to our liking.

The pesto pasta with chicken with a strong flavor of cheese tastes like American pasta.

Bakery my soup didn’t come with bread All tables in both dinning areas were dirty No silverware when asked for a fork employee had an attitude

It took a while to receive my food. My coffee wasn’t brought out until I asked about it. However, I do not blame the on-duty staff because they appeared to be short on team members. I only saw three associates total (one at the register, two in the kitchen).

The order was delivered 30 min late - we had to start a meeting without food Then Coffee was missing for a breakfast meeting.

Crown Downtown needs to have La Madeleine stay in business; however, the lack of good management is so sad! Nothing is organized…used tables sit uncleared (why not have customers self clear their table when done) Panera Bread does this. Food delivery is sporadic. Not a well managed operation. We love going there, but the experience is far from La Madeleine quality!! Please fix😬