NTB-National Tire & Battery

It’s like a term from the Internet and it was not available when I got to the store

Derick one of the managers was very friendly and explained everything that was going to be done for my car. He also said I could contact him if I have questions. Most of all, I was very happy with my tires. Thank You Derick.

Paid for a MTX battery and was given a MTP battery.

I was Highly Satisfied with my NTB experience. Mr. Rob Venable was great with informing me of everything concerning my purchase . Chris was absolutely fantastic on taking care of the installation of my new tires. My vehicle is a classic and Chris was as careful with it as I am myself .

Selecting online which NTB location to service my vehicle was confusing, and resulted in me making an appointment for a different NTB, which in turn had me wait an extra day without a way to work. The company's computer systems seem like they still need a large amount of work, based on what I can see in the store and have experienced online.

Waited a little longer than Expected

The brake pads were under warranty and needed to be replaced but I had to pay for the labor. Doesn’t seem right if the brakes I purchased from you were bad in less than a year

It took more than an hour to do the oil change. The prices were pretty expensive for the services the technician recommended. The ABS warning light came on after i left the shop. The technician fixed it for free, but i had to waste my time and money to get there.

I made an appointment on-line for a tire purchase @ 1000. At 1400 I called to check on progress and was told it should be ready at 1500 (3:00 PM). At 3 I arrived at the service center only to see the car on the rack with no wheels. I questioned the service rep as why after 5 hours our vehicle was not ready for a new tire change. His response was totally honest that "there was no excuse". I appreciated his response and thanked him for his honesty. I will go back to this location!

The time spent waiting to be checked in and the time spent waiting to be checked out