Big O Tires

I can't even express how incredibly awesome these guys were. I had a donut and 3 flats basically and even after me missing my appointment twice they still went above and beyond to get my tires on my vechile. I dropped the ball and all I got was understanding and dedication to completely the job while being very clear about pricing and chances of complete positivity when squeezing me in. Alex and his crew have not only impressed me beyond words but I felt important and that I mattered when I was there and that's hard to come by these days on business especially a shop full of guys. They showed not only quality work but displayed team work with their communication and on going excellent customer service all the way till the end. And they weren't going to stop till those tires were on my vechile and I was on the road safetly. I live in tuscon but I would be more than happy to drive the 2.5 hours to alex and his crew for more services cause I know I'm putting my vechile in good hands. EXCELLENT SERVICE 10 STARS ALL AROUND ALL THESE GUYS NEEDS RAISES SERIOUSLY. THAT QUALITY OF WORK ETHIC ISNT AROUND ANYMORE!!!

I usually don't get to see what the problem is. The Assistant Manager Zack Kellogg was professional and knowledgeable about showing me the source of the problem. I plan on taking my car back to get the service done. Thank you for being honest with me.

service was efficient and friendly they did everything was done including tire rotation thank you for such great service

Wow this was my first time , and it was excellent how they explain me everything am satisfied thank you I recond every one to visit...

I received a slightly better deal from discount tire in The reall to match it with no problem it was fine

Appointment was accommodated next day with appointment call and they did offer same day. The inspection was done in 2 hours and Steve called with findings and explained what this part does and importance of repairs. He advised cost, labor and length of time for services. He promised completion 6pm. Price was 1/2 of estimate given by Nissan dealer. Colton called and advised vehicle service is complete @ 4pm. I couldn't have asked for better service by all staff at Big O. Great job guys, thank you much!

Help me understand what services my car needed. Great customer service

I was treated with friendliness and courtesy by Zach. Everything clearly explained with updates provided. Reasonable prices and no hard upselling

I am a walk in customer arrived at the location 30 minutes before the opening. Drew and Culton took care of my request to check alignment and fixed. I did not have a 2nd thought of purchasing the 3 year plan. I guess it's because of the amazing and satisfactory service they provided. I live in South Phoenix and I may pass 3 Big O Tires Shop along the way but definitely this will be preferred store. My Son was very happy and felt safe after wheel alignment adjustments since he is a new driver going to work and school. I had also had a very good experience back in 2021 with this location. This location is definitely highly recommended. I may not need to use all 1200 characters to express my appreciation. You guys Rock!

Zackary was super helpful and nice. Colten at the front has amazing customer service. Thanks to Steve for helping us with price!!