Big O Tires

The price for a tire was really high compared to other locations. But it's understandable where we are located. In west Texas, especially because of the boom in 2016

When you walk in the door and both reps are on the phone, I didn’t know where a line was or who had been seen...I had to make it clear to a gentleman I had been there before him waiting a good 10–15 minutes. Maybe a number ticket system would alleviate confusion, especially for a woman entering with mostly male customers

Cost of parts was higher than expected

Some one will have to go way above and beyond normal service expectations to get a highly satisfied rating

None of the employees were wearing masks during the visit. Seems unsafe considering the difficult times we’re in.

service was good.

It seemed like the building itself was not quite big enough for the volume of traffic, so the wait time was a little long. Other than that, it was a great experience.

I would say the piece to rotate and balance tires seemed high. Also who ever did the service scratched the simulator for the wheel cap. I understand it is plastic but just turn it over the other way.

The Big O tires were supposed to be 32.1” in height. They are actually 31”! I went back, and the manger told me rather rudely, that the advertised height always is shorter after the tire is mounted. I KNOW that isn’t true in my case, because my speedometer is not accurate now.

Cleanliness of the establishment says a lot about the quality of service you can expect.