Big O Tires

I scheduled an appointment and “ordered” tires online. Upon arriving I found out that the tires I ordered were not in stock. The tires were not a regular stock item either. The online program known a the store I am using. It should be up to date with the availability of products at the specific location. I had to order different tires in person, then come back a few days later to get them installed.

We are satisfied with our visit, we are from out of town ( Missouri) they took care of us in a timely manner with good care. We thank God! We could have been stranded, thank God for providing and good service!

I've come to this location multiple times, and it seems like they're always short handed. Never seem to have enough people for the work they have.

I ordered tires online and when I got there they were not available. Then when we got done and I got paperwork my mileage was not recorded right. The associate at the counter had to mark through the mileage the guy in the bay recorded and put the right mileage on my vehicle. The guy in the bay put i had 53000 something and my car had over 102000. If I would not have caught it my warranty would've o been over with when I drove off. Other than that it was a great experience

I tried to schedule an appointment, but they wouldn't schedule one. I tried to get tire balancing, but they insisted on replacement instead. I asked for a simple extra, (changing a headlight bulb - I even had the new bulb with me) and they refused.

Better customer service

made an online appointment which was confirmed to be told when I arrived that my tires were not in stock. I would think confirming inventory would be part of confirmation process

I never like to put highly satisfied

Everything was good except I had to return due to the 2 new tire sensors I purchased were not operating

There is always room for improvement