Dreams

We were greeted on entering the store and it was nice not to be bombarded by sales assistants immediately. We were given time to browse and when we looked like we wanted assistance it was given to us immediately. That impressed us because there is nothing worse than entering a store and being bombarded by sales people as soon as you step foot inside. Jim the sales manager served us and was very friendly, polite and attentive of our needs and it was nice to be offered bottled water too. He did not rush us into any decisions and it was a nice relaxed experience.

The assistant, Tommy, was friendly and approachable. He took time to understand our needs, asked questions in relation to the product and who it was for, so he could offer specialist advise to help us make our decision. He showed us all the options and was respectful of our budget. An excellent experience, we will definitely come back to Dreams.

We were greeted by Jim who enquired as to what we were looking for. We explained and were shown items that we had seen on line but wanted to see them in the shop. Jim explained the workings of the sofa bed we were interested in and the discount to be applied. The double beds were shown and we were encouraged to sit and lie before deciding. All our needs were met and we were offered coffee or other beverage whilst choosing. We had the extra cover explained and the cost of putting the sofa bed together along with removal of packaging. We were treated like royalty by Jim and the whole experience was amazing. We will not entertain going elsewhere in future as the service we had was brilliant.

Chloe and Claire were very helpful and made it an excellent experience that resulted in us placing our business with them

The colleague who assisted us was very friendly and professional. We did the "bed test" and then were shown to the mattresses that matched the results of our test. Our assistant was very knowledgeable about the products and was the appropriate amount of 'involved' whilst we tested them out. We need delayed delivery of our purchase and she was more than accommodating to our needs and helpful in explaining how we could amend our delivery timeslot if needed. Very happy overall.

Went smooth and easy, staff was helpful

The staff were very knowledgeable and friendly . We were assisted to choose the most suitable products and very good availability and suitable delivery options .

All of the staff were extremely friendly and attentive. The store manager, Dale, was very knowledgeable and took time to explain the options available to us which we had not already considered. We purchased an item that he recommended to us.

I was able to test the beds I was interested in

The Manager greeted us and asked us immediately if we would like a bottle of water (as wearing masks and it can get hot). He then went and brought me a pillow to use whilst testing out mattresses around the store. He was very friendly.