Dreams

Tam was most helpful and knowledgeable having visited bensons for beds who appeared to have little knowledge of tempur .delivery time was better than my first preference John Lewis .

Welcomed by member of staff Alicja at the door. Given excellent advice by Alicja who was knowledgeable and provided attentive service throughout. Care was taken regarding managing COVID guidelines throughout visit.

Sue from Hedge End Southampton was fantastic, very helpful and patient. She explained everything very clearly. Also a big thank you to the store manager, apologies i cannot remember his name but he was also very helpful. We were very happy with the customer service that we had received. Completely faultless.. thank you for an amazing experience.

Excellent assistance from both the manager and the store assistant who initially greeted us and set up the sleep match machine. Offered us water as it was quite warm and generally couldn’t have been more helpful

The assistant was very knowledgeable and very happy to stay in the background but be close enough when needed. At no point did I feel pressured into buying anything and probably because the assistant was not overbearing we placed an order.

Quick, easy, friendly staff and listened to what products we were looking for.

Fantastic service offered

After trying the bed recommendation technology, which was interesting. We tried a number of beds on the list, all with the expert guidance of your staff. They didn’t rush us at all. Even when we needed to go measure up not completing the transaction in store, the attitude towards us didn’t change (it could have appeared as though a sale would not take place). After measuring up, we called the store and spoke to the person who served us earlier, and placed our order.

Staff on hand to help. Both items reduced. Delivery could of been in 5 days if we wanted it & free delivery on a Saturday.

From entering the store to ordering the mattress we were impressed with the service we received.