Dreams

Tommy who served me could not have had more time or attention for me. He was friendly, helpful and witty. We built a very good rapport which made my experience so much easier. He is the soul reason that my experience was so positive

we were welcomed and passed to the colleague who would guide us through the process of choosing our mattress with a proper introduction. We were given all the time we needed and the pros and cons of each product were explained. The store at Hedge End is a few miles from where we live but it was worth the journey, uncluttered, clean and calm.

Over the two days we visited the shop the same helpful gentleman Tommy approached us asking if we needed any help to which we did. He offered us the sleep match which we did and showed us all of the mattresses recommended for us within our price range. After we found the right mattress for us Tommy took us to his desk to process the order and the price of the bed frame was different on the computer to the price in shop to which the manager then came over to correct and got our little boy some colouring pencils and paper to keep him happy and busy whilst we did then boring bit! They were both brilliant with our son and included him which always makes a shopping experience that much better.

We were instantly by Claire in the hedge end branch, she asked us what we were looking for and listened to what we wanted. She then advised us to try the mattress match machine which was fantastic, she the took us around rhe store with a clean pillow each and a piece of paper so we were able to try each mattress. Claire spoke about each mattress and explained what it had to offer as well as informing us of the price. We then had some time to loon around alone and decide on a frame, she was avaliable for any questions and helped us with finance deals etc. Claire offered us some bottled water and was extremely friendly, helpful, attentive and knowledgeable. We would definaly return to dreams and we would like Claires help again in the future!

Couldn’t recommend more highly. Great Service, great quality of Beds and Pillows. Person I dealt with had really good knowledge of the beds and very helpful. Also the technology used to find the best bed for me was great!!!

We walked in the shop. An assistant immediately found the two beds we had been viewing online. The assistant was available to answer any questions and offered us water and a colour sample for one of the beds without us needing to ask. The buying process was quick and efficient and the price was satisfactory

The main reason for highly satisfied was down to Claire, the person who served us. She was incredibly helpful, friendly and attentive. She took time to take us through the options in various ranges. She positioned the benefits of the add ons well and we ended up with enhanced warranty and new pillows etc. We came away feeling we had got great value for money. We were intending to shop around but in the end we didn’t look any further.

James was excellent. He was knowledgeable about the different beds and other products.

We were welcomed by a lovely man called Tommy, he helped us discover which mattress would be the most suitable and explained all the benefits. He said he had only been working there around 5 weeks but was extremely friendly and knowledgeable about the beds and mattress.

Store Assistant Tommy was extremely helpful, understanding and positive. We enjoyed every single minute in this store. He showed all mattress what we could like, if we said that's not for us he never suggested similar to that what we didn't like. I wish every shop had sales man like he.