Dreams

Had a much better experience with Nigel at Nottinham than the two assistants at Dreams in Loughborough

Polite very knowledgeable friendly staff

Following a stroke my wife and I decided we needed a new mattress. I guess the old one was about twenty years old and had lost is support at the edges, especially on my side! In fact it was so soft that I could not stand up from a sitting position without an attached support rail. However the second bed we tried was exceptional. This one I could get up from unaided and repeated the feat at least a dozen times! This success was not chance but due to the amazing ROSHAN who greeted us when we arrived and guided us through a number of variations in a very kind and patient way. In fact his time and knowledge was the element that made out visit the pleasant and successful visit that it turned out to be.

Helpful staff explained the products clearly but no high pressure sales. Staff offered refreshments while we were browsing and were polite throughout.

Our sales assistant Pam was very kind and helpful. She made sure she understood what we were looking for and guided us throughout the whole experience. She also placed the order in-store for us quite quickly.

The level of knowledge the staff member had and they were very attentive.

We were welcomed by Roshan who was very knowledgeable put us on a bed to find out what mattress we needed made us a cup of tea then showed us what were the best for us not really pushing us to the more expensive ones very nice and good mannered chap

We were met as soon as we entered the store by a very polite gentleman who asked if he could help and what we were looking for. We told him about the mattress that we were interested in and he took us to a bed that had the mattress on and explained the various textures that it came in. I then asked him if this was the best mattress in the shop, he replied no I asked what the best mattress in the shop was and he took us to another mattress, he then explained why it was a better buy, I had heard of this mattress before so took his advice and purchased one.

Pamela (Nottingham Castle Marina)was fantastic at helping me find the perfect mattress. Attentive, patient and very knowledgeable she was brilliant and a credit to the company.

Our sales rep was very accomateing and highly knowledgeable about all his products , let us make the decision on out mattress there was no problems with the purchase at all and the fact take if we were not completely satisfied we could change our mattress with little stress and a slight admin charge thanks to all the team