Big O Tires

We scheduled the appt online but they didn't know what we wanted done - we had to tell them again. We have to wait no matter if we schedule or don't schedule an appt. We were not asked if we wanted nitrogen tires - they were just put on. When we called we were told oh well you have them now.

On my previous visit I ask the for an oil change and tire rotation. I got the my oil change and looking at my vehicle no tire rotation was done. On this visit I scheduled my appointment for 10am. My vehicle was not moved into the bay till noon. It took another 45 minutes before I got my vehicle back. In reviewing the invoice I noticed that they said that they reset oil life. Which I checked and wasn't done. Then notice that the sticker wasn't replace with new one. But I did get an tire rotation! Shout out to the tech who got this done. Thanks!

I expect to be on time with my service. Since Ralph sold it’s been a nightmare.

Let folks know why q price is what it is and if additional work needs to be done give it as an option. My oil was changed and I needed an oil gasket. Why not offer to handle the issue instead of letting me leave with a leaking pan? Yes I talked to an associate about it. He said, "it wasn't gushing out so it'd be fine" then why tell me its recommended to be charged ?

After service was complete to my wife's vehicle a noise began from the vehicle and after further investigation found a wheel balancing wait inside one of the new tires. The problem was found and no permanent damage but the cost, time and headache out weights the value.

We have been bringing ALL our cars to this Big O for OVER 20 years. the last THREE visits the service friendliness and professionalism are NO Longer there, it seems that this facility went from caring about the customer to ALL ABOUT THE MONEY. I do not want to be upsold and wait TWO hours for a standard oil change. I left a poor review two visits ago, was contacted and I returned again for another standard service a few months later. However this is the second time I have been very dissatisfied and will look elsewhere.

Took them to long for them to get my car in and start on it. If they were backed up they should of said that in the beginning. No customers Waiting that means they should be more on top of getting the customer that are in lobby out or what is an appointment for? To be Waiting for 2 hrs if not more?

Appointment time, on line versus store time different tire replacement recommendation when not needed tire rotation said to be done and was not, had to bring it to the stores attention

I understand that I did not make an appointment I was not satisfied with the time that they had my vehicle I dropped it off at 11:30 AM and picked it up at 4 PM for oil change that was my only problem price was great they did what they had to do just the time it doesn’t take four hours to do a oil change

Typical “used car sales men” commission employees. Sales person told me “alignment included for free. Right up until he gave me my total and boom. Charged me for the alignment. Wow what a surprise. I needed tires so I went with it. I’m over arguing with every single business and getting shafted. So over places like this honestly. You would think they get paid by the tire. Was told “we have plenty so let’s get you in here” on the original tire type quoted. Get there and “oh I must have sold them.” Didn’t have any excuse. Wonderful job guys. Pressure people into to sales and lie.