Big O Tires

Very happy with the service I received however need more time to make sure there are no problems.

No reason

Good service

Discussed my warranty on the tires and came to a better understanding of what the warranty covered. The gentleman I spoke with was very knowledgeable.

I went in to have a front tire looked at as it continually was loosing air. I was met with a smooth talking, but very friendly representative who would not check my tire and told me I needed all new tires. I know that is their business to upsell, which he did. I did purchase new tires, alignment and some addl tire protection. I also had them change my dash air filter. I had to have my husband return my car a couple of day later as when they did the alignment they left my steering wheel cockeyed. I was a little perturbed at that but it was corrected.

We had an appointment scheduled for 10 am. We were not checked in until 10:20 and the car wasn’t moved into the garage to start the oil change until 11.

the cost of a wheel alignment was over $160. this was way too much for an alignment in my opinion. i paid $80 at a competitor.

I called to order the tires needed. Jason was very nice, gave me a total, and immediately charged my card. When I got there, he tried very hard to upsell me on getting a front end alignment. He even said if I didnt get one, my warranty was not valid. I asked why he didnt tell me this on the phone. He said he had talked to a lot of people that day. I'm guessing corporate is pushing the front end alignments, and it was not specifically him. Either way, I was extremely not pleased. I will be warning my friends.

Long wait time to check in

The add on costs were 40% of the total bill and I was charged a TPS monitor fee even though my vehicle doesn’t have a TPS system