Big O Tires

Thought alignment was included in price.now have to go back for it.

I was told that tire installation would take about 1 hour. After two hours and ten minutes when I asked for an update on my service it took the clerk nearly 15 minutes to 'find my ticket'. Then I was told that the car was 'almost done' and that they had been very busy yet, during that time, their waiting room had been completely cleared of all customers twice (except myself). NOTE (in case I don't get a chance to enter this later in the survey) - This service was at Big O Tires #4248 at 4689 W 12600 S, - NOT the location shown at the beginning of this survey

after making my online appointment, I received a follow-up call to verify which I appreciated. during that call I asked about a $20 off Black Friday special, and asked if it applied to all levels of wheel alignment service. I was advised it was. upon receiving the final bill, the price seemed high and I asked the associate about the $20 discount. He stated that his manager informed him it was expired. we pulled it up on the website, showing that it was not expired, and had no limitations on the website. The associate spent extra time, which I also greatly appreciate and determined that the coupon actually only applies to higher tier wheel alignment services with extended warranties. He was however able to find me a slightly lower value coupon and apply it. everything at the store was done perfectly, my issue is that if a coupon has limitations, the website that advertises the coupon needs to state it, and upper level management needs to make sure that those limitations are properly communicated to the stores. Thank you.

I really like the sticker on the window when it’s time for me to come back. That would make me highly satisfied. No sticker

The front desk person was not friendly. I had a question once vehicle was done and he was nowhere to be found. I went to another Big O Tires to get answers

I had an 11AM appointment, however, the job took 2 hours t be completed, for an oil change and Tire Rotation.

Too many extra charges

Took 2 hours longer than thought

my appt was at 9 am. had to wait a little bit longer. they were very busy

There was charges that werent mentioned