By Bay | 2/17/2020
I've got a good friend Jay Gathright headed your way for the same set of tires i have on my truck, Also need to get Tucker up for an alignment. Your girl at the front desk is a hard worker and does great with comunication.
By Cathleen | 10/14/2023
Staff was very nice and accommodating
By Jspec | 2/14/2020
Definitely recommend these guys
By Michael H. | 9/26/2023
Friendly, professional, and prices were very reasonable.
By Jeff | 2/14/2020
Your location provided exceptional service. Ben was an amazing person, with quality information concerning the repairs needed. He provided updates and explanation of all the work required to make my car safe and sound. Ben is a great asset to your company. Thanks from a satisfied customer.
By Roy A | 9/6/2023
I have always used and/or recommended the Big O Richmond stores. have never had an issue with any work performed by Big O. They are great people!
By Marie | 2/14/2020
The customer service was outstanding. I received service as soon as I walked in. I bought 4 tires and had an oil change and was out of there within 2 hours.
By SU | 9/5/2023
This is my favorite location. The staff is always friendly and location is very clean.
By Bonnie | 2/12/2020
Very good and quick service. Thank you.
By JRTepper | 9/2/2023
I called inquiring about a last minute state inspection. I talked to the gentleman and explained that the place that I originally was going to take my car to told me that they were not doing state inspections because their company was bought out and until they had everything switched over they would not be doing inspections until November. The gentleman was very nice on the phone. He told me to come on in as they would get my car in and inspected. I knew that there was a possibility that I would be needing front brakes and they were able to confirm both front brakes need replacing. Their pricing was $75 less than the other place which for me was a huge difference. I was very impressed.
By Lori | 2/10/2020
This store is top notch in service and quality!
By Bhoj Rai | 8/28/2023
Well, when I visited every time my vehicle services would be done st same time and what I expected that would be available every visit that's why I like Big O Tire. Thanks.
By Kevin | 2/10/2020
Big O is always such an awesome place to go. Always feel like family and feel like they are there to help me. They are great and I always feel comfortable bringing my vehicle there
By Dean H | 8/15/2023
I was able to make an appointment and wait on the vehicle, which meant a lot to me because I have a wife at home that is ill and could not be gone very long salesman was very helpful in making this happen
By RS Industries Inc | 2/6/2020
Fast, knowledgeable service.
By Floyd B | 8/11/2023
I met Matt while at the staples mill location who was friendly
By Alyson | 2/3/2020
Totally trust Big O! Have told others about the great service. I am happy to have found them!
By Kelly W | 8/2/2023
I came in with a emergency I had a flat tire that was completely flat & I drove around to 3 different locations & they all said it would take 2 hours but big o tires made sure I got out of there in a timely matter & I really appreciate them doing that for me will definitely come back again for more service highly recommend
By Melisa | 1/30/2020
I love this place! I have never been treated so kindly and professionally at a garage or tire place before. I was from out of town but was treated like gold. They told me about the Discount Tire store in the town I live in another state and I will definitely be using them when needed. They even shined my tires up when they were done! Tires look better than my car now : )
By Sarah | 7/26/2023
Amazing service - Nestor was so helpful, explained everything fully, and helped me make good decisions. They actually came in lower than the originally quoted price. Very easy to schedule - I will definitely come back!