Big O Tires

The floor mats and steering wheel were dirty! the car had to be returned to have the anti skid sensor reset for the second time the cost for 4 tires and alignment was over $000.00 and to need to clean my car as well. I was not as happy as I could have been!! I had already cleaned the car, before I saw this review! the work was completed right after the second trip! I need to have a timing belt replaced, and that was the reason for the second trip to BigOTires. I am set up to have the work done at another place!Keep :-))Randy and Sue

Thank you for taking care of our vehicles and our employees personal vehicles. It is the same great service either way. You save us money.

It Took over 3.5 hours to get new tires...? Didn't finish alignment, so still need to go back.

Went in for tag renewal was surprised by the efficiency and how fast the guys there were able to get it done.

On February 17, 2020. I took my white GMC 2018, just for a tire rotations and balance at this particular location which is on 924 S 300 W. Salt Lake City, 84101. I wish that you, as a Big O Tires customer could see this photos of my brand new chrome rims that I bought recently from them, which costs me $3000. Their mechanic employees rotated my tires, but damaged and ruined my brand new black chromes with deep scratched all over around all 3 of my chrome rims. When I went back to pick up my truck, and saw these and confronted their workers about it, they said, that they DID NOT scratched it. The truck brought in like that, as you can imagined here. My blood is almost about to boiling here. I said who the hell is their boss or a manager here that I can talked to. This employee named Robert (Robby) Carter told me then, he was the manager there. I was so pissed, and confronted him about this situation. He said, "that is normal and the truck is fine." You honestly if this was not in USA, this guy would not finish his words of explanations of bullshit to me. He then kept saying to me, to now leave the shop or he would call the cops. I told him, to please go ahead and call the cops. He kept threatening me to leave the property or he will call the cops. He kept on saying that, but never did. I swear this place and their fellow employees are so dishonest and ALL LIERS, to cover for each other. THAT IS IT for me and my families, and my friends, that I will tell them my situations, to NOT EVER spending a single penny of their business, with this STUPID tires company, or maybe at just this specific location. ONLY because of a very uneducated and very unprofessional services, and had NO answer for me from this idiot ROBBY CARTER. They ruined my business with them, and I am DONE with any Big O Tires. I am working of getting a lawyer to sue this shop.

Robby was great.

Quoted 700.00 for new tires, charged 1134.00. Did alignment without my permission which added another 140.00 for no reason. I get alignment free from my dealer, as I have a new car. Dishonest business.

Awesome service

I brought my truck in to have running boards mounted. I was told two or three hours that's two or three hundred dollars. Here a hour and other than my truck up on a lift, no one has touched it. I'm being charged 100.00 per hour to sit on a lift???

GREAT TO WORK WITH REESE

I went in for an oil changed and to have my fluids topped. They drained out my oil but didn't put new oil in it. They didn't cap my windshield wiper fluid and for some reason my car is now overheating and it never had that problem, I'm unable to drive my car now. I've serviced my car here a lot in the past and this was the final straw for me.

for 22 years....: for my 22 years here in Salt Lake City, the team at this Big O have been helping me no matter what has come up....they are GREAT.They have been fair, friendly, and more than helpful no matter what is needed.My work has used them for years, and that was how I found them and glad I did.Reese and the whole team have my gratitude and respect for their wonderful service.

Nice swindeling there! If you want to get told one price then pay 90.00 more at the register it's a great place. I really like the quick response of the girl "you got the protection plan ok" I just wanted to get out of there, very rude and feel "ripped off" you may say I'll never go back to such an ill-run establishment of take what I can mentality, I can't wait to let everyone I know about their slick move!!! Oh and the BBB HA LOL

All of the employees are friendly and knowledgeable. Been goung here for years and will continue for years to come.

Sorry to say but customer service representative who's name is Chris very disappoint me. He was not only rude but don't know the product knowledge too. He need more training as customer service rep.

GREAT SERVICE REESE

I brought in my snow tires from my storage unit to be put on the wheels. EVIDENTLY the last time I did this, Big O gave me back the wrong tires, that don't fit. The dummy at the counter tried to tell me that I must have purchased different sized wheels since my last store visit. Big O stole my snow tires that fit, stuck me with TIRES I CAN'T USE, and I am out a couple hundred bucks at least.

We switched our Company from Les Schwab to Big-O about 18 months ago. We did this solely because of the outstanding Customer Service of Reese Carter. He has taken extremely good care of our account and we could not be happier. In the past 12 months Vulcan Precision has spent over $ 13K over the last 12 months. Thanks Reese!!

Terrible Kent, I've phoned you several times. Please call me Tyler 801-699-7675

Thank you for the great service yesterday!! Robbi helped us out with an issue at our business. We have a business on 1100 South and 300 West (Petroleum Equipment Company) and had a homeless truck hit some construction plates on Paxton Ave and got two flat tires. They decided to pull in our parking lot and park in the middle of it with two flat tires. I called Robbi in a panic and he sent someone down to change the tires. The truck load didn't have any money so we offered to pay for it and we were given a great price to help out with this crazy situation. Thank you again and we appreciate your help and kindness!!