Big O Tires

Just left the Winnemucca big o after talking with the owner about my tire sensor they broke about a year ago and evidently my non safety issue isn't important enough because I've been in there twice to talk with the man the first time they put in a used sensor that doesn't work my wife has taken it in a couple of times and got the run around now today the guy tells me he's doing an excellent job of running his business and then told me to leave so now I'm left wondering if my 22 years of loyalty to big o is over or just my business with this store I'm definitely not impressed and still kinda wondering how my car is going to get fixed

Good service quick service friendly customer service good atmosphere

I came in to get some work done, it seemed as if customer service is not their specialty. Walking in and not being greeted should have already showed me they simply don't care. They have lost me as a customer and I'm pretty sure I'm not the only one with how rude the women at the side desk by the window is!

I got a flat tire. I limped my vehicle into Big O with no appointment. Not only did they immediately help me but my tire was fixed that day and they even had time for an oil change. Brett called me several times and kept me in the loop as to what was occurring.

Lousy service rude and mean over phone refused to help me fine a rim for my car I will never go to any big o tires ever after this service

Everyone is very friendly and take care of all our needs.

11/16/2017 - Showed up 10:00AM hoping to get my tires rotated and parking brake adjusted. Talk to the owner, Blake Lambert, about what I need done and pointing out that I have a truck camper (higher clearance). They are busy, but he makes it seem like he will be able to get me in for at least the rotation in 2 hours. Gives me his card and says call in 2 hours. Called 2 hours later. Karen answers and I ask to talk to Blake. He remembers who I am and says it will be about another hour. Called 1 hour later. Karen answers and I recap who I am and ask her to check if they are ready for me yet. Karen checks and says they aren't ready yet and they can get me in in an hour. I ask if I should call in an hour, or just show up, she confirms "just show up." So I show up an hour later. Blake is manning the front desk dealing with another customer. Once he gets to me he says hi, have a seat, I'll get you in the next bay. I give him a puzzled look and point out my truck camper again and ask if it will fit in his bays. It won't. This was the point it clicked for him that we have a problem. He says no, and he won't be able to get me in today. I began to recap for him the above about waiting half the day to get this done and pointed out that I pointed out my rig to him from the very beginning and he should have realized he wouldn't be able to get me in that day. There were no customers or workers around. Just us. I never raised my voice, or said anything insulting. Just recapped the above. While doing so, Blake interrupted me multiple times, made no attempt to find a solution, offered no apologies for wasting half my day, and in the end told me I should find someone else to do the job. I agreed, and he walked me out, offering to get the door for me, further confirming he didn't want any of my business. Avoid this shop. Winnemucca is a big enough town that I'm sure there are much better options.

No appointment was necessary for my needs. And was a promptly assisted.

Front desk associate was very knowledgeable she knew what she was doing, explained everything that was going to get done clearly, also my car service was done in no time, very highly satisfied.

Blake and his crew are always helpful, if there is a problem, or the service is going to take longer than expected he’s always upfront. If he has To order a tire he does all he can to get it next day. Billing is easy to read.

The service was preformed in a timely and professional manner. The associate working on our equipment was friendly and helpful. We have received this level of customer care before and this is why we continue to do business with Big O Tires.

Very nice owner,always goes the extra mile and also has nice staff.

Blake and team were knowledgeable and courteous to my expectations and questions

Called them for service , and within the hour they arrived and replaced the requested tire and sent the pics and the invoice within a timely manner. I would strongly recommend this vendor to anyone around.