Big O Tires

This is the second time my teenage daughter has taken my vehicle in there. This time she asked them to put in a headlamp bulb in which she had provided, which they have always done for me before complimentary. But they told my daughter that she would have to pay labor, which I didn't seem too concerned of. Once they started they then told her that the other one looked burnt out and that she should buy a second bulb from them and additional labor charges would apply. Let's just say not counting my oil change, the labor to change two headlamps and the price of one headlamp which was approximately $20... Came to a grand total of $95. I think this is a little much.

BigO business as usual on a Saturday... BUSY. I arrived around 1100am and needed a tire repaired. Of course there weren't any appointments left and there was at least a 3 hour wait. Since the tire was already off of the car, they asked if I'd leave the tire and they'd get to it when they could, some time before close of business. Sure enough.... about 3 hours later, I got a call that the tire was fixed. I brought my car in and they mounted the tire for me, putting the spare back in it's proper place. I am so thankful they fit me in on such a busy, busy day. I've been taking my vehicles to BigO on Republic for the last few years and am very pleased with the service they provide.

Had a appointment for 2 pm car didnt get in the shop till 3pm and was there a total of 3 hours for a oil change and tire rotation.

Jacob on the alignment machine was excelent

I was very disappointed with my visit. You all had mailed me a few coupons (I have gotten tires from you before) and I was excited to us it for my oil change and tire rotation. The coupon stated, oil and filter included, top off most liquids, tire rotation, and a couple others. For $29.99. I presented my coupon upon arrival and immediately the rep said well your car takes a specific type of oil so it'll be a bit of a price different you're looking at around $56. When I got back to pick up my car, it still wasn't finished 5 hours later. When I looked at what I was being charged for it was the more expensive oil, a separate charge for the oil filter and the tire rotation (both of which were included in the coupon for that 29.99). I'm not sure how you think sending out coupons will bring you future business if you don't honor them. I basically paid almost double what your stupid coupon said. How is that morally right? It isn't. I don't appreciate being ripped off.

Great service

Had to go in about the tire that was replaced last yr bc it has been losing a lot of air. First of all, Russ, appeared to be chewing tobacco as something drooled out of his mouth onto his shirt while he was talking to me. Do I need say more? Then i told him that when the tire was mounted there was a problem bc i had to bring it back since the car was shaking when driving over 50mph. The manager at the time said it was their fault and fixed it. I haven't had the shaking since, but consistently lose air in the tire (like it was down to 20 lbs the other day). Russ said it was because of my chrome wheels ...then why don't my other 3 tires have probs? And then charged me $20 for a flat repair bc they had to put bead sealer on the tire, which was the problem with the faulty mounti g to begin with. Now, i have been a happy customer with NTB, but notsomuch with Big O Tires.

Always pleased with the results.

Made a appointment for my daughter for oil change and rotation and took 2 hours . She had to wait for two hours just for those two services . I would understand if she just walked in but not after making a appointment. Not sure what happened but she was not happy .

Came in for an oil change and have my cab filter checked. The guys at the front desks were very polite and nice.

I brought my car in because my tire light came on. A checked my tires rotated and balanced them and told me there was nothing wrong with any of them I drove off. I drove on highway I drove my 9 month old granddaughter around 4 days later the light is back on.. They had me bring the car in the next day and they found a tire had a nail in it. I was very upset. I was on my way out of town for trip to Illinois. There could have been a disaster with that tire me on the highway. I drove away and the light was still on one of the repairman came out and said oh don't worry about the light it will go off after a few rotations. the next day the light the light is still on.. I take the car back in they check the tires in the front right tire is down 8 lb. Why was that not check day before when they replaced the the tire with the nail in it. Overall I was in four times with this tire because my tire light keeps coming on. So thankful the tire light came on because the employees at the shop we're not on the ball this time. I was charged a minimum fee but I was not happy with pain that because of all the inconveniences that I incurred during this episode. Needless to say I am not happy with Big O Tires this time around. I do not think you will want to post this report

Bought new tires from them in January with the 3 year warranty. Had a screw in my tire in December and didn't pay a dime for a new tire. The warranty did exactly what it said it would. There people here are great!

I made an appointment online for 12 noon, in which I got a confirmation by email. I arrived at the store and I was not even written down in the appointment book. I was told it would be at least 2 o'clock, if not longer. The employee that waited on me was also rude. My first experience having Big-O service my vehicle was excellent. This visited was certainly far from that. I'm undecided at this point if I will be back. Plus, I was charged for tire rotation on this visit. I was not on my first visit.

Excellent service and feel I was treated honestly!

My wife scheduled an appointment for rotation & ball joint. Got to appt early & checked in. Sat w/kids in waiting room over 1 hour. Checked status & was told they lost her paperwork and would need another hour or so to complete job. This is the 2nd time they have done this to my wife and I. They offer no sympathy, and do not compensate us for our additional time in any way by discounting the service or offering vouchers, or anything. Absolutely horrible service that simply implies they do not appreciate the customer. I could not in good faith recommend them to any friends, family, or the thousands of clients I work with in the insurance industry.

They were nice and friendly. And told me some things that was wrong with my car that I need to get looked at! I give them a A plus all the way around!!!

I made an appointment on March 30th for April 2nd to get my oil changed, tires rotated, and a flat fixed. The man that wrote down my appointment in the book put that down. I come in on the 2nd to drop off my Jeep @9am and ask if it will be done by noon. He assures me it'll be done way before that. 1:30pm rolls around and still no call. I show up and my Jeep is still being worked on. I was told they broke the cap for my oil underneath and that I would have to pay for that. I then ask what all they actually did do to my Jeep. "Um looks like you were down for an oil change and tire rotation". I mention the flat, and I was quickly told that I was NOT scheduled for a flat fix. I tell them to look in the book and there it is, plain as day. I then get asked if they would like it to be fixed while I'm there, I ask if that's a joke. THEN I got asked which tire it was. Seriously? you're the ones that rotated my tires AND HAD MY VEHICLE FOR 4 HOURS. This was pathetic. I'll take my business back to Youngblood.

As a female with limited knowledge about my problem, I was intimidated to go without coming out with a lot of stuff I didn't need. The gentleman who greeted me and helped was very professional and respectful. The service worker was efficient and no one tried to sale me anything I didn't need. In fact the clerk looked at my tires and said I had a little life left and not to worry about replacing them just yet. I was very grateful for their assistance.

We took our car in to replace a belt we were told want important and the battery. 5 hours and almost $700 later we left with a new belt, water pump, and altenator only to be stranded a few hours later because a mechanic left their wrench in our engine and shorted out the system.

Good Service. they took care of me.