Big O Tires

We came in for an oil change and dropped off vehicle. We asked for tire rotation and to check the tire pressure sensor. When picking up vehicle we were told a sensor is bad, no quote or offering of service (maybe this is not done at Big O) and the gentleman behind the counter was complaining to a coworker about his job. I have gone out of my way to come to this location versus the other Blaine location which I was dissatisfied with. Now I think I need to leave Big O all together.

The guys up front did miscommunicate my vehicle was finished... but I know a personal matter caused a team member to leave unexpectedly. Just showing people can be understandable in human situations. Love the service on their tires and had a replacement already from a roofing nail! Thanks crew at Big O

I got an email to come and have an inspection. They knew nothing about it. I got an oil change, and ask if they checked the muffler, they said yes, but I don't think so, it makes a loud noise. Also was told they rotated my ties, not sure about hat either. I'll probably buy tires but nothing else for Big O in the future. I don't feel they knew much about a VW other than changing oil. I hope my car stays running until I can take it to the dealer.

Brought my car in for wheel alignment because a dealership said I needed one before they could balance my tires after bringing it to you folks your service tech came and showed me that I didn't need one and was charged nothing for it .Its nice to know that there is an honest repair shop that is not to screw you over thank you and you will see repeat business from me

I went in to have my wheel alignment checked. Picked up my vehicle the following day and was given a $1300+ estimate. My boyfriend bought 2 rotors and brake pads for $99.99 and it fixed the problem. My point is your store keeps the negative image that mechanics and garages get about price gouging customers. Very disappointed this is still happening.

Thanks!

I had an appt to get my tires rotated and balanced After I got there and my truck was inside they forgot that the balancing machine broke the night before and they could not balance my wheels I drove 30 miles to come to your store and no one bothered to call me to tell me this and to reschedule my appt Very disappointing

Heather was Fantastic The work done with Tires and Shocks was Great! Car feels like it rides on a Cloud.

The problem I have is that they are higher for labor, and worse, they mark up parts 250%! Talk about price gouging!

Great staff

I was at a different big o tires and after my oil change they went over my fluids snd recommended services. I had an appointment and it took 2 hours for them to finish and i had to ask if the fluids looked good and if it needed further service. The guy had a mouth full of sunflower seeds the entire time he was talking to customers. They never showed me the fluids test like before even though i told them i just purchased this vehicle so i didn't know anything about its service history. I've had great cuatomer service at other stores, but this one i wasn't pleased with the lack of customer service.

Heather is the best-knowledgeable and understanding

Part of oil change supposed to rotate tires. Didn't do it. I marked them. Did find needed brake pads so must have removed tire. Also found other recommended services $1200.00.

Cannot say enough about this team! Everyone is very helpful and courteous. I have found the honest auto repair very refreshing!

I had made an appointment at 7:30 am on a Saturday morning. I dropped my car off after closing on Friday night, filled out the envelope and dropped my keys in the drop off (which falls straight to the floor, so if anyone walk by they can see keys laying on the floor next to the window). I called at 11:30 Saturday morning, they had no idea my car was even there they said the keys were still laying on the floor but would get it in right away. Also, on the envelope I asked them to please fix two of my break lights and also mentioned it on the phone. The lights never got replaced. Wasn't happy with my experience at this location. The staff there used to be very friendly when I walked in knew who I was. The man at the desk didn't even acknowledge me until I said something to him and then seemed bothered.

Love the fix flat free program.

I requested the 24.99 special which included tire rotation and oil change. the tires were NOT rotated. My wife also had the special and did not get the tires rotated

Heather the manager at the Coon Rapids, Mn location was awesome! Very Knowledgeable and pleasant! Great people. great service!! Will be back!

Buy 2 get 2 cost more than 2 times the cost of 2 tires because unnecessary options were required. Tire sensor parts unavailable, now constant low tire pressure warning. Offered 2 brands, Big O and Cooper. Had no choice but to have work done, had to go to work.

I never had a problem with Big O. Everyone at this store from Heather the service manager to the automotive technician were phenomenal taking our car apart and putting back together with the appropriate repairs. When I came in I was uncertain whether I wanted to spend the money to do the repairs there, but after talking with friends who had similar problems with their own Buick I had the peace of mind to go ahead with the repair. The bonus, of course, is having the Big O account to spread out the repair expenses. The best part was hearing my wife say to me that her car runs like new. :-) Give these guys a raise and a compliment for a job well done. I will always refer people to Big O.