Big O Tires

My car had been done for hours and no one called to let me know it was done already.

Phenomenal service! They got me in on short notice tire fixed and got me back on the road very quickly.. the manager was very kind and generous.

Had a simple oil change and my engine smelled like burning oil. Someone must have spilled and did not clean it up

I know you guys were busy. You did have my car for 7 hours and I did turn into "that"� customer when you finally got it in 30 minutes before close and then said I'd have to wait til the next day. I'd spent the previous 2 days helping a friend who's a foster mom accommodate a total of 6 kids. Sore, up to my armpits in construction materials and kids...I turned into a "Karen"� when the tech called me back and said theyd made my car driveable by bending the rim back so I could get to an important event the next day, I was thrilled. I'm 50 and single and both my boys are deployed in the Air Force. I miss my mechanics. Thank you for putting up with my grumpy butt

I purchased 2 trailer tires and had them mounted and balanced. When I come to pick them up they were not balanced. When I told them they balanced them right away. The only problem, the only issue I see is one of the weights is a different kind and does not fit wheel properly and may eventually fall off.

No mileage and date sticker

Went in for an alignment, steering wheel is crooked. This has happened with two other vehicles of mine after getting alignments done here.

I was so impressed with Heather Schoener who helped me to secure credit card. she is very professional, helpful and dynamic. I like her services and she is making a whole difference in Big O tires. Thank you Heather.

The service guy brought me the wrong set of brake pads to show me the wear. Showing me the back of the pad telling me I was metal to metal. Which clearly was not true looking at the brake pad correctly.

Thank you Heather!!

I went to the store on hwy 65 in Blaine first. That is my usual shop. I was informed that the mechanic had quit. I was referred to the university ave. Shop. What a difference. The university shop was much more professional in their demeanor, organized, and cleaner. I had made a appointment for 9 am and my car was in and was being looked within a few minutes of getting there. That is not the case at the hwy 65 shop. I have always had long wait times even with appointments. I should not have to wait an hour or more after my appointment time for car to be looked at. So I was happy with this experience at the university Ave. shop. It will probably be my new shop.

Jayson did a very amazing job, he was very welcoming and knowledgeable with what i needed for tires! Also the guys in the back did a great job if i could it 6 stars i would Shawn explained everything to me so i know what needs to be done in the future for my tires, an Robert did a very good job an worked very hard!

None

Speedy service and friendly staff.

The front desk woman was rude, waited two hours and not once did anyone come out with any updates. I had to walk back to the office area and ask while the staff sat on the computer, every response she gave me was with her back to me. Not once did she even look up or go and check on any of what I asked her. She would say she "didn't know" or "didn't think so" rather than simply going back to ask. I got a new battery from them, came back the following day to get a new battery terminal and was told the other was fine only to have to come back four days later for the other to be replaced. Keep in mind my car wouldn't start both times and the same front desk person asked me to come back the first time and the second asked me to wait stranded for 20 minutes until the mechanic got off brake, she said he was the only one there and wasn't going to have the new guy come help, leaving the shop without anyone and continued to tell me she didn't know how to help.

Very helpful, willing to find the right tires for me

Had a new engine put in Jan, car started over heating short time after, had to have my car towed from Plymouth to Blaine in the midst of a snow storm. At this time they had told me it would be two days before a tow could come out and they proceeded to tell me to leave my key under my mat, car unlocked, in a public space.. I waited for the tow truck cause there was no way I was doing that! Got it to Blaine and they told me that if it wasn't the engine I'd eat the first of the tow, fine. Turns out it was the water pump, they replaced and offered to split the tow. Had my check engine light come on shortly after driving off, went back Mitch cleared the code for me and told me that if it came back on to bring it back and they'd do some testing, it did about a week later. Brought it back, they fixed it free of charge. However, I am still dealing with this tow from Feb that was agreed to be split, I received a call from the tow company stating that they could not get a hold of any one at Big O and that there was still an outstanding balance..

Great help and great prices the mechanic was very knowledgeable as well.

Flores were dirty, no coffee prepared or offered, after tech was done there was a stench of burned rubber in the car.

Great affordable & fast service!