Big O Tires

They refused to change my oil, bc the dip stick was broken. First, the dip stick has been broken for years, they've changed it bf. It would be entirely different had I asked them to "check"� the oil. Five quarts is 5 quarts. I had a bad experience last time I went for an oil change. I will not be returning, for ANY service.

Made appointment for drop off and it was quick and easy. However, if you intend to use Big O credit card, bring it with you - they cannot look it up for you.

After battling with Walmart about defective tires for months, they got tired of me making them accountable for their crap tires yea, and I'm talking Goodyears, general tires, and Douglas tires, I ended up eating those tires when the store management said they were done fooling with me, and we were stuck with a set of Goodyear viva 3's that had 2 seperated of the 4. My families safety is tantamount to anything else, in and out of a vehicle, so then I go to Big O tires, I buy a set, of Aspen A/S and at first I think they're great tires, no issues for months but then I definitely know there's a problem with at least 1 tire because after rotations the issue always goes in the opposite direction, if I feel shaking in the front, I get em rotated and balanced and the issue goes to the back and after months of telling these folks it's a tire, they still haven't acknowledged me and after they inspect the car they come bk with WHEEL BEARING, issue, or its YOU GOT A BENT WHEEL/RIM, and other irrelevant diagnosises, they used brake wear as an issue as well, so I've noticed with each visit, once they've seen new hardware installed, they call me out and point out another totally different issue, and it's been ongoing, they're worse than Walmart who made me eat almost 375.00+ 80.00 on lifetime wheel balance and road hazard, on a set of tires that I got 100.00 back on when i sold them to some shop close to my home. Every time I've gone into a big o's location in my area and out of my area they seem to make the drivability of my car a bigger issue after they've done a rotate and balance or whatever it is so I have to keep going because they're the ones who sold me the tires I think they should be the ones to service my tires but they refused to do so because they always think that it's a different issue when they've told me it was my wheel bearings. I decided to go ahead and have all that stuff replaced not because of the things they have said but for my own peace of mind because I wanted to , it had nothing to do with them saying that's what was wrong when it really wasn't the wheel bearing the issue wasn't anything but a rotor that was slightly warped and that $381.00 problem they falsely diagnosed turned into a $60 minor issue after paying 50 bucks for the rotor and a guy who put them on for me for $10 so bye-bye $381 wheel bearing problem that never EVER was a problem nor had that ever been an issue. I told my wife we're still having the same issue with the shaking and I'm positive it's a tire, it's always been a tire and it's never been anything else in my mind but a damn Tire I said I'm taking the car to big O to have them check it out again and tell me what's causing the shaking and I will be damned if they didn't follow true to form without me having to say a word about all the new hardware I had put on my car within the last 2 weeks INCLUDING A BRAND NEW SET OF RIMS, so I had replaced both rear hub assemblies both rotors, I had already done front and back brakes and a wheel bearing on the front passenger had also been replaced because of an accident where the car was broadsides. Someone came and got me to show me, as I had always suspected a bad tire, and then I was told my strut in the front passenger side, the same Strut on the same side as the tire that I felt was the offending source, needed replacing, but I looked at the strut, and rubbed my hand up and down the shaft, and inspected the dust cover right in front of both of those guys and saw nothing that would concern me, and I truly do know cars very well, A quote was given for the fictitious repair, and they put a tire that they knew was bad right back on the car and I left and the shaking that got worse 3 days earlier after a wheel balance at Big O, had now gone to the back, so why the Fk wasn't I offered a new tire with a usage or prorated amount to offset the cost of a new one, they agreed it was a tire but then blamed it on something else also, and just as I told my wife wh

Requested oil Change and tire rotation. After I left Big O I stoped at a store 5 miles down the road and found my lug not socket on me outside passenger side running board.

My truck is shaking so bad and I live 3 hours away from Lexington, they said I needed and alignment, I had no problems before and now it awful, I live close to another big o but they said I would have to pay for alignment if it needed one. I'm pissed, and I'm trying to figure out the next step I take

I could see when they finished my car but yet I waited another 15-20 minutes waiting to be called. I finally went up front and asked if my car was finished. I was going to pay with my Big O Tires credit card but was told I couldn’t because the business was bought out and new cards had not been issued yet. Luckily the cost was not very high so I used another card, but had not counted on using that card. If I had a larger purchase I don’t know what I would have done. I never received anything from the company that the card was basically useless now.

Everytime i go to Big O Tires i have a horrible experience.... this time my 03 chevy malabu was not serviced properly and my car was vandalized while parked on their property.

I bought tires for my girlfriend Thomassina Brooks over a year ago with a 2 year warranty. The last 3 or 4 months I have contentiously putting air in all my tires. I've taken her car their twice. The first time, diagnosed rear right tire rim was leaking. They fixed the rim leak. A few days later, the tire was completely almost down. I put air in the tires Again and next day visited Big O tires . This time they diagnosed, all my valve stems were bad. Now today my rear right tire is down and my others need air also. What can you do to make this right. I love the performance of the tires when they have air in them. So please contact Thomassina at (859) 940-3321 to let her know what you can do. Thanks for your time.

I took my 07 Toyota Tundra in for an oil change and the service person called and said I had a frozen front brake caliper. I authorized the repair and paid over $700 for all the services. About a month later the truck drove terribly and I discovered that the rear tire was secured with one lug nut. Two had been broken off during the service and two had worked there way off. I secured the tire and returned to the store and they fixed it at no charge. The truck should have never been allowed to leave your store with 1 broken lug much less 2!!! Also in the two trips no one addressed the low tire indicator on the dashboard, I badly need rear brakes but it was never mentioned. Your store is convenient to my house and it's the only place I have bought tires for 25 years. Big O is not up to the standards of the previous owners.

When I made the appointment for an oil / filter change, I asked approximately how long it would take. The answer was around 30 minutes. I was on time for my appointment, and it was 70 minutes before I was called up to pay. I also had a coupon. They increased the price to offset my coupon. Not a positive experience.

I specificlly asked for my vehicle to be put on the rack to see whats wrong with it .instead they put a new battery in my car and called me and said its ready... i drove off the lot then a couple of blocks away my car is running hot i had to pull over several times befor i made it home... when i called back i was told that we were very busy and couldnt put it on the rack.

Came in for a tire rotation but my air pressure was never checked and consequently, my TPMS indicated my tire pressure was low. Recommend always checking the routine things when it comes to tire rotation. Safety should always be a top priority.

Really to long to explain particulars but here's the jist two different cars both are serviced for things not involving brakes :one for an oil leak one for a flat tire. Then both cars leave the big o lot and both display immediately with brake problems . Yes we were dumb let them fix one car we are taking the second to s and s tire. I would not send my worst enemy to this store

Change in management maybe, but not the best experience. Tire pressure light was on and two tires needed air. Claimed to have checked all 4 for leaks or punctures. Light came back on next day and one tire almost flat. I found a small tear. How did they miss that? Probably won't go back.

I came for oil change, air check, and if any other things need to be done. I found no air in tire, later I went to Speedy and added air. I did not get any report what they did. In toyota, when I go oil change, they check everything and report me good or bad.

Hey, I tought you fixed my name that was misspelled in your system when you figured that was wrong. It is very embarrassing that receiving an email called my name as Lara, instead of Nara. Disrepectful... Interestingly, you wrote my email addresse correctely, which is my actual name.

Tried to ripoff my wife while I was out of town. There for dead battery. Wanted to sell her over priced alternator and told her in person and me over phone her A/C compressor was locked up. 6 weeks later and cooling just fine. Ripoff stay away.

to charge someone $28.00 to fix a flat is ridiculous

Strike three you're out. Purchased nine tires in August of 2017. Three different occurrences at two different Big O shops and poor outcomes. Out of nowhere a coolant leak while being jacked up at Big O. Second; tires rotated wrong pattern and the car was pulling terribly so I rotated them correctly myself. Third my daughter blew two tires simultaneously from tire sidewall failures and Big O would not honor a warranty claim. Taking future business elsewhere. Walmart would be better for prices and service.

No fun with this experience the place needs help!! Customer first!!