Big O Tires

Very disappointed in my experience at Big-O. I have been getting my oil changed for several years at your location. This past friday, I had an oil change and new windshield wipers put in. When driving my car for the first time again on Monday, I started hearing a loud screeching noise. Thinking it was something to do with my engine, I drove my car to the dealership to have it looked at. They had a technician look at it and noticed the sound I was hearing was because the engine splash shield was not correctly put back on the car and was scraping the ground. While pulling out of the dealership, the shield fell off completely. I drove back to Big-O and it was immediately put back on. However, I was extremely disappointed in the customer service I received. The associate who was helping me and put the request into the computer never apologized for the mistake or inconvenience. I spent almost two hours of my day between the dealership and the repair. I understand that mistakes happen, and would not be upset if I received an apology. I will not be returning or recommending Big-O any longer.

Originally done an old change myself and noticed that I had a fan belt that was in bad shape after I had been in and ask him to check the fluids when I got the tires put on my truck so I was disappointed that they did not tell me about the fan belt thank you

Was not given the cost for extra fees which was for over 30.00 for one tire. I knew there were some, but that should have been discussed. Also, they left hub cap loose and it came off somewhere. Went back to see if maybe they just forgot, they made no effort to consider paying for me a new hub cap.

I went in to get my headlight fixed and also my low tire pressure sensor fixed. The headlight was replaced and is working well. But the low tire pressure sensor stopped working the very next day. I just dont have the time to go again and get it fixed

I found myself out of town at a local er with a family member and had tire problems and this was close and gave me a good quote over the phone and i meeded tires for the 3 hour trip back with all the family in the car. The friendliness and quick service good knowledge of what was being perfomed was adiquet bit the price quotes given me were at best misleading. When i asked for the price i asked specifically if that was the price out the door not incuding the tax, i was asured it was. I wasent asked if i wanted the free alignment check i was told it was being preformed. When it came time to pay the bill there were 120+dollars tacked on to the bill above what I had expected. I asumed ther would be state and or local tax and maybe a disposal fee but the extra charges were labor and shop supplys.labor and shop supplys!?!thats what yo do is put tires on a car and what were the supplys air and valve stems? I payed and left angry not having time to argue and had to go back to the er. I will never go back to big O again ill to my local dealer ti have them rotate the tires. I feel i was taken advantage of.

Front desk man (been there a long time) should be kept away from front desk customer service. He does not greet smile or say thank you. Make sure me feel like I am not important my business is not wanted. The rest of the staff smiled and explained what was going on. Manager even talked to me and showed me what was wrong. Jason worked to foxy the issue that was not right for from the first visit and I had to bring it back.

I came in to get TWO new tires. I spoke with someone before coming in who worked hard with me to keep this under $200.00 because I was on a short budget. I had also price check at other places and decided on Big o tire due to the gentleman working with me. He was kind and helpful. Once there and my car was up, I was then told how bad my back set were and agreed, reluctantly, to replace them as well. then was told how badly my car needed and alignment as well. Then there was an issue with a lug nut. The fact that a FREE alignment with a FOUR tire purchase isn't the norm is so odd to me. I will not return nor suggest this Big o tire due the complete feeling of being taken advantage of.

Standard replacement items not in stock.

Usually have good service here. Brought in for oil change and rotation. Left completed service with tire pressure light still on, with explanation that it could be from change in weather and should go off on its own. Drove for several minutes and light did not go off. In addition, vehicle now pulled severely right. Brought back and was told tire pressure in back tires was 23 PSI but had been corrected. Slight pull remained after rotating again, but could be due to radial pull, alignment, or just "slope of road." I asked if radial pull was a defect in tires, but was told "no, just something that happens in tires."

Service was quick and well done.

Mr Warren, Yesterday 10/4/2017 i had the unfortunate fate of doing business with your office and especially Mike Antrobus. In the last 4 months, I have used your store to replace all 4 of my tires, with the last 2 (Driver side) on 8-18-2017 and to my surprised i purchased the Tire Protection Plan. Evidently I had picked up a screw in my tire and it went flat and I had it towed to your store. With the protection plan, the tire was replaced. HOWEVER, I have a problem with being charged $16.00 for Mount and Balance and $1.75 sales tax. Mike originally charge me for tire removal but I refused that charge. This is my idea of what the Tire Protection plan included. In the event of a tire of mine has a problem, its removed and its replace....pure and simple. Just like if you bought a radio from Best Buys and it quits working and u have a protection plan, they replace it ...pure and simple. The tire u put on my car.....was your tire...because of the Protection Plan...not my tire.....so u over charged me for mount and balance and sales tax. I put the charge on my American Express. I have contacted them to put a STOP PAYMENT on it until you rectify this over charge. Also Mike...has no personality for front desk. He speaks too low and softly and I had to ask him repeat him self several times. He became quite agitated when i started questioning him over the charges. Coming from management for 30 years where customers were top priority, Mike would be more suitable for repairing the autos or no customer service presence. Also a practice of mine is direct communications with regional managers of business i have difficulties with. Please provide your regional manager Name, cell and email. Rick Warner

Front desk could have been more friendly.

Came in for an oil change and free tire rotation, I marked one of the tires to see if they got rotated. It did not get rotated. If you say you are going to do something please do it, I didn't complain at the time because it was free. Not coming back, can't trust your people to do what they say they are going to do.

Waited a long time to be greeted. Technician didn't reinstall spare correctly.

They quoted me price less than $19.99 over phone which is what I usually paid at NTB. They then told daughter $30+after oil change?? They also wanted to replace a cabin filter & windshield wipers both which had already been replaced in past 12 months. Think I'm gonna miss NTB!

I had an 8 am appointment, and my car wasn't taken in to be worked on until 9:10.

I came in asking for a tire patch, and they did just that. Except, they left the nail in and that tire went flat, stranding me on the highway for two hours. Will never be going here again.

Salesman was rude and couldn't tell me what the problem with my vehicle that was found was and how immediately it needed to be fixed.

The car was misdiagnosed and the manager was not upfront or knowledgeable about parts or service. They refused to refund diagnostic fee even though they made a

When I got in my car, there was grease everywhere the mechanic touched. I was horrified, but in a hurry so I didn't go back in and complain.