Big O Tires

Standard replacement items not in stock.

Very helpful!

Service was quick and well done.

I had assumed replacing all four tires would come with free alignment.

Front desk could have been more friendly.

Good job!! Lower price and quick servicing.

Waited a long time to be greeted. Technician didn't reinstall spare correctly.

Got a oil change and found out two hours later I have a oil leak

I had an 8 am appointment, and my car wasn't taken in to be worked on until 9:10.

This has nothing to do with the store or employees. The website showed they had tires for my vehicle and that I could schedule having them put on. Put it in scheduler but never received confirmation. Went ahead to the store at the time I chose, and when I showed them the tire I picked, they said they do not sell that tire. Went ahead and got tires, but had to pay quite a bit more for them. Little misleading on the website, will not trust the website again. Thanks

Salesman was rude and couldn't tell me what the problem with my vehicle that was found was and how immediately it needed to be fixed.

Only true issue was the warranty. Tire was under warranty but they said since i drove on it i couldn't get it replaced. Now how in the world if you get a flat driving how can you not drive to a safe place and change ???

When I got in my car, there was grease everywhere the mechanic touched. I was horrified, but in a hurry so I didn't go back in and complain.

Workers were friendly but the service and warranty of Big O doesn't match up to those of some other tire companies. Nails in sidewall not being covered wasnt explained well from my point of view and other companies such as Tire Discounters extended warranty covers these types of

Made appointment for drop off and it was quick and easy. However, if you intend to use Big O credit card, bring it with you - they cannot look it up for you.

When we first called the store, we were told they didn't do appointments and that it was first come, first serve. The man who answered the phone said "It has been the busiest day of the year, please come in tomorrow and we will fit you in." I took off work early and went over the next day and in person was told "it has been the busiest day of the year, please call or come in tomorrow and we will try to fit you in." There was no offer to get an appointment scheduled. I really needed the car serviced before a trip so I tried calling the Georgetown location, and they were SO helpful in offering to schedule an actual appointment, and once they found out I lived in Lexington they called the lexington location and got an appointment scheduled for me there. Super thankful for them doing so! Upon my appointment in Lexington, I waited for 20 minutes while the one person managing the desk was on the phone (which I totally understand) After we were able to talk, I confirmed my name and the appointment time and he frustratingly said, "Oh. YOU are the one who called the Georgetown store." Didn't feel very comfortable knowing they had discussed me beforehand. When he rung up the contract for me to sign he never asked what type of oil job I wanted and assumed it was one of the more expensive ones. Upon looking at the price (which was almost $50.00) I asked if I had the option to do the conventional oil change instead (that location was running a special on them for 19.99 or so) and he changed it after telling me he "always assumes" people want the other one.... The actual service itself seemed fine and was quick, and they were kind enough to let me know of an issue they had with a tire. I appreciated the cost of the service but am not sure I will be coming back to this particular location in the future...

Requested oil Change and tire rotation. After I left Big O I stoped at a store 5 miles down the road and found my lug not socket on me outside passenger side running board.

Was not offered free alignment. Bought 4 tires. I have been coming here several years. When it was NTB and now. Good price on tires, but services change, balance, etc are too high. No way in hell should a tire priced at $115, or $460 for four tires, cost $700 to get out the door. $240 dollars in service/installation fees ? Unreal.

I bought tires for my girlfriend Thomassina Brooks over a year ago with a 2 year warranty. The last 3 or 4 months I have contentiously putting air in all my tires. I've taken her car their twice. The first time, diagnosed rear right tire rim was leaking. They fixed the rim leak. A few days later, the tire was completely almost down. I put air in the tires Again and next day visited Big O tires . This time they diagnosed, all my valve stems were bad. Now today my rear right tire is down and my others need air also. What can you do to make this right. I love the performance of the tires when they have air in them. So please contact Thomassina at (859) 940-3321 to let her know what you can do. Thanks for your time.

I went in for an oil change, which included a top off of fluids. My brake light fluid check was not on that day so I didn't think I needed to say anything because it was supposed to include top off of fluids. The NEXT day my light came on so I called and received terrible customer service. Was told there must be a leak and yeah they "�check fluids' didn't indicate they topped anything off. No apology that this happened, just a "�you can bring your vehicle back in.' Which will require more time from work I can't do anytime in the days following. Also was told my brake pads were low and need to be replaced. When I asked for an estimate, I was told "�well a guess would be $350 per axel, but you can get a $50 off coupon on the website' My father and fiancé were flabbergasted at the "�quote.' I was looking for a new place to go regularly for oil changes and the such but clearly the top off of fluids doesn't happen, and giving the customer a correct quote isn't important.