Big O Tires

This is the first time in 4 visits that i was actually decent customer service. My SA was very good. i was there 3-19-2018. The other agent at the desk is just a sour puss. Never smiles never says hello is just not a pleasant person to be on the front desk. If he had been my SA i would have asked for the Manager. This is the 3rd time i have complained about this SA. but evidently, of all your customers no one else has said anything or do not have the big mouth i have...quite obvious no one in upper exec office reads these either.....

Problems with breaks that were installed. Squeeling sound. After two trips they replaced the breaks. Jason lead mechanic worked to make it right

My family & I have been customers at National Tire & Battery for decades, now Big-O-Tire store!! I had Big-O-Tire store (17092) order two new Michelin tires for my Lexus, in May of this year. Big-O-Tire store mounted and balanced these two new tires for my Lexus (May 22, 2018) which cost me a grand total of $458.58. By September of 2018, I noticed that one of the new tires was low on air. I drove my car over to a mechanic to check out this problem. The mechanic saw a small staple in the shoulder of the new Michelin tire & informed me that was the reason the tire was losing air. I'm still having a hard time believing that something as small as a staple would destroy a BRAND new Michelin tire, which I had just bought. My family, friends, & teaching staff believes that the tire had to of been defective, after I showed them pictures & a video of the problem. I immediately ordered another new tire from Big-O-Tire store to replace this defective tire...thinking that there would be no change, since the tire was practically brand new. Unfortunately, I was charged $102.74 for the new Michelin tire (Michelin gave a warranty discount on the tire) and for mounting, balancing, waste disposal cost, shop supplies and sales tax. I along with my family, friends, and teaching staff believes I should have NOT been charged for the new tire, nor all the other fees I was changed for at Big-O-Tire Store!! I used my Big-O-Tire store credit card to pay for this unexpected service. I'm asking that the amount of $102.74 be credited back to my Big-O-Tire credit card which was changed on 10/04/2018. I'm asking that you to do what is right for me...the consumer!! Thank you for your time and attention to this matter!! Your disgruntled customer (for now), Deronda M. Smith (606)233-2502 P.S. Your employee (named Jeff) was professional, understanding, kind, and proactive in taking care of this situation for me, and getting us back on the road safely!!

Overall, good experience and fair prices. I do recommend you to friends, etc. I also like Mike, who is there on Saturdays. He is pleasant and personable.

only problem is.. I had oil changed in my 16 frontier... after getting home, old oil was dripping on driveway leaving a big nasty spot about 8" in diameter.. looking underneath truck there must be a plastic cover under oil pan/drain plug... cover must have filled with old oil then dripped out all over on my driveway..

Service and customer service excellent. Price of parts and service are high. I'm sure that's with all auto repair services but it does not ease the pain of repairs.

I had a rather frustrating experience that was remedied by an empathetic and patient store manager. My bill ended up being $80 more than I had signed off on, and despite my frustration, the manager was quick to jump in and offer his apologies (even though he was not directly involved in anyway) and then work 40 minutes to remedy the experience. His actions increased my level of trust in the store and cemented my already high level of loyalty.

I appreciate Manager Jeff. He replaced two broken bolts on my car ' wheel, when rotating the tires, at no additional cost. I've had good service here for several years now. Thank you.

Had a lot of services done on the car, would've appreciated a bundled price. Due to the cost continuing to build up, I had to refrain from having leaky left front strut fixed at this time.

I came for an oil change service and was satisfied with the service. The only negative is that the process took over an hour but I was given a gift card for my wait.

The service was quick, but afterwards the service, it was slow in receiving my key back from the front counter person. It was only one guy working the front desk. He was kind of slow and other things caught his attention.

Nope.

Overall, I was satisfied with my experience. The people I spoke to were polite and well-informed. Our tire change was faster than their estimate, which was a pleasant surprise. The price seemed reasonable, but not being very automotive savvy myself, take that tidbit with a grain of salt. So far, the new tires are working out great.

Great service

Good Service

I had a ball joint replaced, if I had not been watching in the shop I am sure they would have reinstalled this part with a tear in the rubber sealing. This tear would shorten the life of this part by allowing moisture to contaminate the part causing corrosion. After seeing this issue I was asked to leave the shop as I was making the mechanic uncomfortable. I can understand why as they had to disassemble the part and repurchase the part to replace it. I am sure the mechanic and the store lost money on this repair. I was offered a chance to reinspect the reassembled part, however at this time the store manager was involved and I was sure they were going to be sure the part was correct.

Very helpful!

Not everyone was readily friendly, though eventually they were all fine. When you have a problem with your car, and facing a cost of hundreds of dollars, you need to engage with people who can be encouraging and convincing in a positive way. My greatest concern is the interaction that the reps have with the customer. I felt that I had to be the great customer first for them to provide the great customer service. Overall I still like the shop, but just feel that one of the employees could used some "people interaction" skills...he is sort of off-putting. Also, none of the items listed above under #3 occurred for me.

I had assumed replacing all four tires would come with free alignment.

the customer service was good but they should have explained what services were included in the oil change. They did not explain that they were going to rotate my tires which I would have declined since I had just that done the day before.