Big O Tires

Over all it was a good experience

Excellent service in a timely manner

Everything went well. I was treated very kindly.

Excellent customer service!

Very helpful. Got my car in right away.

Oil change & tire rotation. In & out in less than 30 minutes with no appointment.

Great service

Awesome folks,great service

I had a ball joint replaced, if I had not been watching in the shop I am sure they would have reinstalled this part with a tear in the rubber sealing. This tear would shorten the life of this part by allowing moisture to contaminate the part causing corrosion. After seeing this issue I was asked to leave the shop as I was making the mechanic uncomfortable. I can understand why as they had to disassemble the part and repurchase the part to replace it. I am sure the mechanic and the store lost money on this repair. I was offered a chance to reinspect the reassembled part, however at this time the store manager was involved and I was sure they were going to be sure the part was correct.

Great team at this Big O Tires. Took care of my single and rare replacement tire in 20 minutes (as promised). I highly recommend this honest establishment.

Not everyone was readily friendly, though eventually they were all fine. When you have a problem with your car, and facing a cost of hundreds of dollars, you need to engage with people who can be encouraging and convincing in a positive way. My greatest concern is the interaction that the reps have with the customer. I felt that I had to be the great customer first for them to provide the great customer service. Overall I still like the shop, but just feel that one of the employees could used some "people interaction" skills...he is sort of off-putting. Also, none of the items listed above under #3 occurred for me.

In and out in about 30 minutes for an oil change and tire rotation and at a good price.

the customer service was good but they should have explained what services were included in the oil change. They did not explain that they were going to rotate my tires which I would have declined since I had just that done the day before.

Luckily I bought coverage on the two new tires I recently bought here. Already had to have one replaced due to a 2.5 screw. Good service, no questions asked.

There were a couple older guys that seemed condescending to my wife, who brought my car in. She had to be really straight with them for her to be taken like she knew anything about cars. Dillan is always amazing. He is the main reason I keep coming back. He is honest and really makes me feel like he cares about my car.

Friendly and prompt. Just the way Likt

The young man who serviced my car forgot to check and fill up my tires; I'm not sure the alignment was checked either. Now I get to make another trip next Saturday to get my tires aired up. Everything else was great though.

Friendly, helpful and fast. Thank you!

Good costumer services

Nice serving and cool people