Big O Tires

Awesome service. Fast and efficient. I had a tire pressure indicator light come on, it's a used car I just bought 10 days ago. They checked all tires, found no nails or leaks. Reassured me tires were good. Said my brakes will need replacement soon. Very helpful!!! I will be back for the brake job soon.

Customer service from everyone was excellent. Telephone customer was excellent. I clld a prior service before Big O....awful telephone. Big O answered questions and did not make me feel stupid. Thanks again . I'm sorry I don't know the names but everyone at that store that day was excellent. Plus I had my grandson which they were attentive to his questions:). Thanks guys!

I was there at opening for a simple valve stem replacement, the guys got me in and out and still made it to work on time that morning. Great customer service, will definitely be back for new tires for my pickup soon.

I just had 4 Big O Legacy tires installed. Great tires that run smooth, and quite. Mike is one of the most helpful reps that you have. He's knowledgeable and takes the time to be sure that the tires that one needs are the best for the application. I applaud him!!

I'm a 5' tall girl and I get embarrassed when there is a problem that I can't physically take care of myself. The mechanics were patient with me, and respectful. I felt like I could trust what they were telling me without them trying to upsell me (which is the reason I never go to valvoline). I will definitely come back when I have other tire issues and I will recommend you guys to friends.

I only needed one tire and an alignment. I called every major tire dealer in town and Big O was the only store that had my tire in stock. Not only that, but they had the best deal on an alignment, only $60 for a 1 year guaranteed alignment. I spoke with Justin Hiler. He had a great personality and was super nice. I brought my car in and about 35 minutes later the job was done. When it's time to get the full set of tires, you better believe I'm coming back here. I highly recommend them.

As always, I was treated with respect and informed about the condition of my car and what was needed. Service and sales were done by fully informing me of price and options for my vehicle. Take all my vehicles for general service here and plan to continue that.

Friendly greeting, understood what I needed/wanted and was taken care of very quickly. My truck had the work required, got a friendly call to let me know my truck was finish and was checked out quickly. Work was done fast, truck was returned quickly and the service was very good, as always. Use this Big O for all my vehicles and will continue to do so.

They were very helpful and got me in and out as fast & conveniently as they could. Super nice and since I've just moved away from home it's helpful to have people like them.

The gentleman (Jeff Warren)that helped me was wonderful. He knew his products and was very helpful. I came in to get a tire plugged but when I'm ready to purchase new tires I will certainly shop at Big O!

Customer service from everyone was excellent. Telephone customer was excellent. I clld a prior service before Big O....awful telephone. Big O answered questions and did not make me feel stupid. Thanks again . I'm sorry I don't know the names but everyone at that store that day was excellent. Plus I had my grandson which they were attentive to his questions:). Thanks guys!

Thanks to the courtesy and professionalism of the staff during my visit this morning. Discovered dangerous damage to my tire and recommended that I replace rather than plug it. Offered the purchase of a used tire rather than replacing all four (4WD vehicle) saving me considerable $. I will definitely be back when my tires need to be replaced.

I contacted the Big O Tire off Nicholasville Road in Lexington, KY when I had an emergency caused by a flat tire on my way to work. They were the only tire store open at the time. Jeff Warren, store manager answered my call. He was courteous and knowledgeable. He explained my options without any pressure and allowed me to make the decision to buy 4 new tires. They were fast and efficient. I was soon on my way to work. I will definitely recommend this location to my friends and family.

The team at this store are fantastic. I really enjoy their customer service, attention to detail, and overall patience. I do not know much about cars, and the team was able to thoroughly explain and walk me through the process of purchasing new tires. Highly recommend this store!

I had been a long time customer with NTB and decided to remain with Big O Tires once it changed. This is the 2nd time I have visited the store. The guy who started my order told me it would be $33 for the oil change but when I went to pay the guy gave me a coupon and total was $16! I appreciated him doing that!

Helped me out free of charge for a screw in a tire. Since they were the only ones who gave me it for free I bought tires there and I am more than satisfied with my buy. Buying the TPP is a great bargain and pays for itself down the road

Overall everything was favorable as to knowledge shared, friendliness, and prompt service. One thing I was not pleased over was that I was sold a tire guarantee that I had not asked for, nor was I informed it had been added to my bill without my knowledge or consent. I am at fault for not noticing same until I had left the store. Obviously I decided to keep the guarantee rather than return and dispute it, however I do not think it was professional or ethical.

Awesome experience. I am so happy and relieved to have good tires on my truck. Staff was very patient with me as I am very indecisive. Plenty of staff so I did not have to wait long. Staff was able to answer my many questions. Thank you. I liked being able to discuss options with technician as well. Sort of like talking about the menu with a chef at a nice place for dinner.

Jeff greeted us and handled our tire issue quickly and called to let us know of the difficulty getting the tire off. Jeff and his staff fixed the problem without charging me an arm and a leg. We will definitely be returning for any future service or tire purchase!!

I love Big O Tires. My family members love the staff as well. The staff stand behind their work, their confidence and their ability to maintain a loving and positive relationship with tbe clients. Vanessa Smothers