Big O Tires

I have always depended on Big O as being a group that was very good for me for many years and I have always thought of Big O a very good place that has helped me in the past. On 01/29/2019 I brought my ACURA TSX SPORT WANGON in to there shop to have a right rear tire checked and repaired as the indicator in my car said that the tire presser was low at 24 PSI. they came back to me and said that they found a "staple" in the tire. But on 01/31/2019 I took the car back because the indicator said that the right rear tire was still at 26 PSI or low. At that time it was found that they found a staple in the right front two days before. My indicator or gage never did say I had low presser in the right front tire. but I did pay 27.56$ of that repair of a "STAPLE" that never showed me any presser loss. On 01/31/2019 the young lady showed me that they did the work on the front and not the rear tire. I did not want to argue with her but I was upset. They did take my car back and then the worker came in to the desk and said that he could not find anything wrong with the left rear tire. I over heard that conversation and interjected to them both that it was not the left rear that had the problem it was the right rear that had the problem. After that they found that the same Lady that had the right front tire "fixed" that they found a "STAPLE" in it and my car never said that there was any loss of presser. They did take the car back and found a "Drill Bit" the size of my little finger was found in the right rear tire. The manager I think was the one that did once again charge me 27.56 $ and I paid it but form now on I will make sure that at any time I have the opportunity I will make sure that I will do my very best to warn anybody to stay away form Big O from now on. I did not want to have to pay twice for one problem that I am sure that I did not cause. Please use my story for your advertising and promotional purposes. I am Ronald Varda and the invoices are ( 17006-321932 ) ( 17006-321982 ) should you care. email ronvarda@gmail.com Cell # 502-551-7876.

This store has always been my family's go-to. They have never been the kind to try an up-sell and are always honest and trust worthy. I always take my car here and will never go anywhere else.

Thanks again to Mike for seeing me last minute to get tire on and providing fast service especially having my toddler with me! Thank you to the crew as well which was super fast and everyone is super friendly! Great prices as well! Really appreciate it, I will be back soon!! Thanks again!!

Dependable customer service

Everyone is polite and attentive to me. It is always appreciated.

Was really surprised when I stopped in on a bad experience at the GMC dealership. The quick response was great. Had me fixed up with a new tire and on my way home in about 20 minutes. Great customer service. Really appreciate it. Thank you.

big o did a excellent job and price

Friendly, efficient service near closing time. I had just tried a competitor closer to my home who told me they could only give me air as they were too busy.

Best tire and service store in town!

Mike is the bomb! He always does an amazing job, is courteous and ensures that the work is done properly and timely.

great job that I always get!